Been having this for a while, and I think its affecting other functions of my system now, so I've just about had it it with this. Basically put, Windows Update cannot check for updates, neither can I access the update website manually. The same pretty much goes for any other virus/malware scanning/removal program that needs updates of virus definitions (i.e. Microsoft Security Essentials, Avast, etc.). Latest error code is 80246002. Sometimes the updates come through, but often it will fail. I have reason to belive its some type of malware, but thus far all my attempts to locate it have failed. Any help is appreciated!HP - United States | Laptop Computers, Desktops, Printers, Servers and more http://start.earthlink.net/AL/Search eBay | Electronics, Cars, Clothing, Collectibles and More Online Shopping HP - United States | Laptop Computers, Desktops, Printers, Servers and more Bing Bing HP - United States | Laptop Computers, Desktops, Printers, Servers and more http://start.earthlink.net/AL/Search
Hello and welcome to Help2 Go If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version Edition 32bit or a 64bit system If you are unsure about any of these characteristics just post what you can and we will guide you. Please tell us if you have your original Windows CD/DVD available. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information. If you have not done so, include a clear description of the problems you're having , along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again , as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop. Double click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop. HERE GMER anti-rootkit Scanner . Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Note: 64bi t machine please run the following tool and post its log.aswMBR Double click the aswMBR.exe Click the Scan On completion of the scan, click the save log desktop and post it in your next reply. " Extinguishing Malware from the world" The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you. HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
OK, apologies for the delay. The Gmer scan took a while. Here's the DDS log, and attached are the DDS attach file and the Gmer log.
Hello,1. Open Windows Defender . Click on Tools , General Settings . Scroll down and uncheck Turn on real-time protection (recommended) . After you uncheck this, click on the Save button and close Windows Defender. 2. TDSS Rootkit Removing Tool TDSSKiller.exe ) and save it to your Desktop. <-Important!!! Be sure to download TDSSKiller.exe (v2.5.6.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool. Double-click on TDSSKiller.exe to run the tool for known TDSS variants.Vista /Windows 7 users right-click and select Run As Administrator If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe , select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension Click the Start Scan button. Do not use the computer during the scan If the scan completes with nothing found, click Close to exit. If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options. Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process. A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.5.6.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C Copy and paste the contents of that file in your next reply. 3. Install Recovery Console and Run ComboFix This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix. Combofix from any of the links below, and save it to your desktop . Link 1 Link 2 Close/disable all anti-virus and anti-malware programsthis page if you are not sure how.Close any open windows , including this one.Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed . With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. If you did not have it installed, you will see the prompt below. Choose YES . Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console , and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help youOnce the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: Click on Yes , to continue scanning for malware. When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt ). Leave your computer alone while ComboFix is running. Note: NOT mouseclick combofix's window while its running because it may cause it to stall. " Extinguishing Malware from the world" The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you. HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
OK, both are done. Thus far the PC seems a little faster, some diskspace gained, but other than that we're still in the same boat.
Here is the ComboFix log.
Yes, I'm still with you. I've just gotten back from work. I'll have the logs for you shortly.
I can't download the tool from Kaspersky, something on my PC is blocking their website. However, I found a slightly older version (from last year) on Pirate Bay, so I'll get that. Apologies, its the best I can do given the circumstances. :\
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