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Thread: HiJacked!

  1. #1
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    Default HiJacked!

    My computer has been hijacked. My Anti Virus program has been shut down. I could not access my dvd burner until I used system restore to go back a month. I have attached my logs. Please help.

  2. #2
    Member Spyware Fighter
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    Default

    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE


    We also need a new log from the GMER anti-rootkit Scanner.

    Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

    Please first disable any CD emulation programs using the steps found in this topic:

    Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:


    Note:
    If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.




    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  3. #3
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    Default failed

    Thanks for your response. I got the dvd burner to work by system restore but I know I have virus or malware because I had to uninstall and re install my anti virus program. I tried to run aswMBR but I got a blue screen of death the first time and it just froze the computer the second time. I did attach the DDS log

  4. #4
    Member Spyware Fighter
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    Hello,

    Lets run a few tools and see what they find.

    1.
    We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
    • Open Windows Defender.
    • Click on Tools, General Settings.
    • Scroll down and uncheck Turn on real-time protection (recommended).
    • After you uncheck this, click on the Save button and close Windows Defender.
    After all of the fixes are complete it is very important that you enable Real-time Protection again.

    2.
    Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
    Be sure to download TDSSKiller.exe (v2.5.6.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • If TDSSKiller does not run, try renaming it.
    • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
    • Click the Start Scan button.
    • Do not use the computer during the scan
    • If the scan completes with nothing found, click Close to exit.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.5.6.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C.
    • Copy and paste the contents of that file in your next reply.



    3.
    Install Recovery Console and Run ComboFix

    This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

    Download Combofix from any of the links below, and save it to your desktop.

    Link 1
    Link 2
    • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
    • Close any open windows, including this one.
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • If you did not have it installed, you will see the prompt below. Choose YES.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
    should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    • Click on Yes, to continue scanning for malware.
    • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
    Leave your computer alone while ComboFix is running.
    ComboFix will restart your computer if malware is found; allow it to do so.


    Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


    Things to include in your next reply::
    TDSSKiller log
    Combofix.txt
    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  5. #5
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    Default Cannot tell

    I can't tell if my machine is running smooth after the tools because combofix had a couple of pop ups (one that looked like it wanted to delete my administrator profile and a windows file. I no it said not to use the computer while it runs but it froze. Does not look like tdsskiller has the version you quoted but it was close and was not the version you recommended not to use. I have attached the logs as recommended

  6. #6
    Member Spyware Fighter
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    Hello,

    Looks like we go most the malware but have a few leftovers that I can see.
    We will address them now.

    1.
    We need to run a CFScript.

    1. Close any open browsers.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open notepad and copy/paste the text in the codebox below into it:

    Code:
    Renv::
    c:\program files (x86)\Adobe\Reader 8.0\Reader\Reader_sl .exe
    c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM .exe
    c:\program files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth .exe
    c:\program files (x86)\Common Files\Real\Update_OB\realsched .exe
    c:\program files (x86)\Microsoft Office\Office14\BCSSync .exe
    c:\program files (x86)\Pure Networks\Network Magic\nmapp .exe
    
    DDS::
    uLocal Page = c:\windows\system32\blank.htm
    mStart Page = hxxp://www.bigseekpro.com/mp3rocket/{2AE5508A-FEFC-42E3-B55F-10BE977C705D}
    mLocal Page = c:\windows\SysWOW64\blank.htm
    uInternet Settings,ProxyOverride = *.local
    IE: {{A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - c:\program files (x86)\Superfish\Window Shopper\SuperfishIEAddon.dll
    
    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableLUA"=-
    "EnableUIADesktopToggle"=-
    "PromptOnSecureDesktop"=-
    "ConsentPromptBehaviorAdmin"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "SearchSettings"=-
    
    Reglockdel::
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
    [HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
    Save this as CFScript.txt, in the same location as ComboFix.exe




    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


    2.
    Please run the F-Secure Online Scanner
    Follow the Instruction here for installation.
    Accept the License Agreement.
    Once the ActiveX installs,Click Full System Scan
    Once the download completes, the scan will begin automatically.
    The scan will take some time to finish, so please be patient.
    When the scan completes, click the Automatic cleaning (recommended) button.
    Click the Show Report button and Copy&Paste the entire report in your next reply.

    Things to include in your next reply::
    COmbofix.txt
    F-Secure log
    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  7. #7
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    Default combofix and fsecure

    I've attached the combofix and fsecure

  8. #8
    Member Spyware Fighter
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    Default

    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-