Results 1 to 3 of 3
  1. #1
    Member
    Join Date
    Aug 2011
    Posts
    11
    Points
    0

    Default Error msg continued from computer help forum.

    You show signs of infection. I am unable to help with that as I'm still in school for malware removal. This may be related to some of your issues so lets have the spyware forum clean you up and take it from there.

    O4 - Global Startup: WhiteSmoke Translator.lnk = B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MZQCOLUO\WhiteSmokeWriterGeo5002_en[1].exe

    WhiteSmoke Translator is an application that allows us to take any text from any text-based application, and automatically translate it into a destination language. However, when WhiteSmoke Translator is installed on the computer, trojan (MD5: c5a4a504e73fda80390b630643d580b9) is also secretly installed. Besides, WhiteSmoke Translator also installs other adware/malware on the system without confirmation of the user.

    Follow the instructions here Help2Go Forums - How to Start Removing Viruses and Spyware from your Computer

    I know you ran the malwarebytes scan already, I will ask to have this post moved to the spyware forum and they will check the computer out for you. Please be patient there as they are busy.
    Malwarebytes' Anti-Malware 1.51.1.1800
    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    Database version: 7412

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 9.0.8112.16421

    8/8/2011 2:52:19 PM
    mbam-log-2011-08-08 (14-52-19).txt

    Scan type: Quick scan
    Objects scanned: 185989
    Time elapsed: 6 minute(s), 18 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    SUPERAntiSpyware Scan Log
    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    Generated 08/08/2011 at 02:42 PM

    Application Version : 5.0.1108

    Core Rules Database Version : 7528
    Trace Rules Database Version: 5340

    Scan type : Quick Scan
    Total Scan Time : 00:08:46

    Operating System Information
    Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC Off - Administrator

    Memory items scanned : 657
    Memory threats detected : 0
    Registry items scanned : 60295
    Registry threats detected : 0
    File items scanned : 18241
    File threats detected : 61

    Adware.Tracking Cookie
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@2o7[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@a1.interclick[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ad.wsod[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ad.wsod[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ad.yieldmanager[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ad.yieldmanager[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@adbrite[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@adinterax[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ads.cnn[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ads.nascar[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ads.pointroll[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ads.pointroll[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ads.undertone[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@adxpose[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@adxpose[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@anrtx.tacoda[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ar.atwola[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@at.atwola[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@bs.serving-sys[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@content.yieldmanager[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@content.yieldmanager[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@content.yieldmanager[4].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@content.yieldmanager[5].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@harborfreight.122.2o7[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@imrworldwide[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@imrworldwide[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@insightexpressai[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@interclick[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@interclick[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@invitemedia[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@invitemedia[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@legolas-media[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@liveperson[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@liveperson[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@lucidmedia[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@lucidmedia[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@media6degrees[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@media6degrees[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@mediabrandsww[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@mediaforge[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@msnbc.112.2o7[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@pointroll[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@pointroll[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@questionmarket[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@revsci[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@revsci[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@ru4[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@server.iad.liveperson[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@serving-sys[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@specificclick[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@t.invitemedia[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@tacoda.at.atwola[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@trafficmp[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@trafficmp[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@tribalfusion[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@tribalfusion[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@www.googleadservices[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@www.googleadservices[2].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@www.googleadservices[3].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@yieldmanager[1].txt
    C:\Users\B\AppData\Roaming\Microsoft\Windows\Cookies\b@yieldmanager[2].txt

    Update for Microsoft Office 2007 (KB2508958)
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.5
    Advanced Audio FX Engine
    Apple Application Support
    Apple Software Update
    ArcSoft PhotoImpression 6
    ATI Catalyst Control Center
    Banctec Service Agreement
    Catalyst Control Center - Branding
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Compatibility Pack for the 2007 Office system
    D3DX10
    Dell DataSafe Local Backup
    Dell DataSafe Local Backup - Support Software
    Dell Getting Started Guide
    Dell Webcam Central
    DirectXInstallService
    EMC 10 Content
    Encore LaunchPad 6.7.25.300
    facebookJS
    Google Chrome
    Google Earth
    Google Talk Plugin
    Google Update Helper
    GoToAssist 8.0.0.514
    HiJackThis
    Hoyle Casino 2007
    Internet TV for Windows Media Center
    Java(TM) 6 Update 26
    Live! Cam Avatar Creator
    Malwarebytes' Anti-Malware version 1.51.1.1800
    Microsoft .NET Framework 1.1
    Microsoft Easy Assist v2
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    Mozilla Firefox 5.0 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Picasa 3
    PlayItAll media player 1.0.5
    PowerDVD DX
    QuickTime
    Roxio Activation Module
    Roxio BackOnTrack
    Roxio Burn
    Roxio Burn
    Roxio Central Audio
    Roxio Central Copy
    Roxio Central Core
    Roxio Central Data
    Roxio Central Tools
    Roxio Easy CD and DVD Burning
    Roxio Easy CD and DVD Burning
    Roxio Express Labeler 3
    Roxio Update Manager
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2509488)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft Office 2007 System (KB2541012)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Excel 2007 (KB2541007)
    Security Update for Microsoft Office Groove 2007 (KB2494047)
    Security Update for Microsoft Office InfoPath 2007 (KB2510061)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office Publisher 2007 (KB2284697)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Sonic CinePlayer Decoder Pack
    Sound Blaster X-Fi MB
    Update for 2007 Microsoft Office System (KB2284654)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2509470)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (KB2553975)
    Update Installer for WildTangent Games App
    WildTangent Games
    WildTangent Games App (Dell Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Installer
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Media Center Add-in for Flash

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:41:24 PM, on 8/8/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
    C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
    C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe
    C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files (x86)\QuickTime\QTTask.exe
    C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Yahoo!
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\PROGRA~1\ALWILS~1\Avast5\aswWebRepIE.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\PROGRA~1\ALWILS~1\Avast5\aswWebRepIE.dll
    O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
    O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\SB X-Fi MB\Volume Panel\VolPanlu.exe" /r
    O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    O4 - HKLM\..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
    O4 - HKCU\..\Run: [Google Update] "C:\Users\B\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [DW6] "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe"
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
    O4 - Global Startup: WhiteSmoke Translator.lnk = B\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MZQCOLUO\WhiteSmokeWriterGeo5002_en[1].exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/...nAxControl.CAB
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite....x/qtplugin.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
    O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
    O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
    O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: Sound Blaster X-Fi MB Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\XMBLicensing.exe
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 13612 bytes

  2. #2
    Member Spyware Fighter
    Join Date
    Jun 2010
    Location
    Bement,Ill USA
    Posts
    1,340
    Points
    146

    Default

    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE


    We also need a new log from the GMER anti-rootkit Scanner.

    Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

    Please first disable any CD emulation programs using the steps found in this topic:

    Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:


    Note:
    If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.




    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  3. #3
    Member Spyware Fighter
    Join Date
    Jun 2010
    Location
    Bement,Ill USA
    Posts
    1,340
    Points
    146

    Default

    Hello.

    There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
    If you are the topic starter and need this topic reopened, send me a message.

    Everyone else, please begin a new topic.

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-