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  1. #1
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    Default Unable to access internet thru Firefox and IE

    I'm not sure exactly what happened. My son said he was surfing the web, and tried to close a pop-up window, and something installed on his computer. He hasn't been able to access the internet thru Firefox or IE since. The appropriate log files are attached, and any assistance would be greatly appreciated.
    Attached Files

  2. #2
    Member Spyware Fighter
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    Default

    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE




    Please first disable any CD emulation programs using the steps found in this topic:



    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.




    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  3. #3
    Member Spyware Fighter
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    Hello.

    Are you still there?

    If you are please follow the instructions in my previous post.

    If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

    Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.

    Thanks for understanding

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  4. #4
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    Default Unable to access internet via Firefox and IE - Response Part 1

    The PC is running:
    Windows 7 Home Premium 64 bit

    It did not come with an original CD/DVD of the OS.

    I've discovered that I can ping the internet, but the browsers won't connect.

    Ad-aware - Ran clean.
    aswMBR - Ran with results attached.
    DDS - Ran with results attached.
    catchme - Ran with results attached.
    gmer - Ran with results attached.
    Hijackthis - Ran again with results attached.
    IObit - Ran, and found %temp%\ytb.exe
    Kapersky 2012 Internet Security - Ran clean
    Attached Files

  5. #5
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    Default Unable to access internet via Firefox and IE - Response Part 2

    Malwarebytes - Ran with results attached.
    Spybot Search and Destroy - Ran clean.
    SuperAntiSpyware - Ran with results attached.

    Tried running the following to fix any winsock issues:
    netsh winsock reset catalog (resets winsock entries)
    netsh int ip reset reset.log hit (resets TCP/IP stack)

    Sorry for the delay in the response. I've been busy gathering as much data as possible, when time permits.

    Thanks for your help!

  6. #6
    Member Spyware Fighter
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    Hello Victim,
    • Welcome to Bleeping Computer.
    • My name is fireman4it and I will be helping you with your Malware problem.

      Please take note of some guidelines for this fix:
    • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
    • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
    • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
    • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

    • Finally, please reply using the SUBMIT REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.




    1.
    Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • If TDSSKiller does not run, try renaming it.
    • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
    • Click the Start Scan button.
    • Do not use the computer during the scan
    • If the scan completes with nothing found, click Close to exit.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
      Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
    • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C.
    • Copy and paste the contents of that file in your next reply.


    2.
    Install Recovery Console and Run ComboFix

    This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

    Download Combofix from any of the links below, and save it to your desktop.

    Link 1
    Link 2
    • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
    • Close any open windows, including this one.
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • If you did not have it installed, you will see the prompt below. Choose YES.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
    should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    • Click on Yes, to continue scanning for malware.
    • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
    Leave your computer alone while ComboFix is running.
    ComboFix will restart your computer if malware is found; allow it to do so.


    Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


    Things to include in your next reply::
    TDSSKiller log
    Combofix.txt
    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  7. #7
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    Default Unable to access internet thru Firefix and IE

    After ComboFix finished running, I tried launching IE and Firefox, and they both wouldn't launch, stating there was a registry setting marked for removal.

    I tried re-installing FireFox, and it's still not accessing the internet.

    Logs from TDSSKiller and Combofix attached.
    Attached Files

  8. #8
    Member Spyware Fighter
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    Default

    Hello,

    Did you do a complete uninstall of Firefox first before reinstalling? IF not please do so. Also Does IE now connect? With all the tools you have run on your own. It may have removed a file crucial to connecting.

    • Download RogueKiller on the desktop
    • Close all the running processes
    • Under Vista/Seven, right click -> Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • When prompted, type 1 (SCAN) then Enter
    • A report should open, give its content to your helper. (RKreport could also be found next to the executable)
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename in winlogon.exe (or winlogon.com) and try again

    Also please try Uninstalling Kaspersky and Iobit and see if it works then.
    Are you able to burn cd's and have access to a Usb Flash drive?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  9. #9
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    Default Unable to access internet thru Firefox and IE

    Hello,

    I've ran the Rogue Killer as requested, and attached the results. It listed two registry settings, but I did not take action on them. Please let me know if you'd like to take some kind of action.

    I've also noticed that the gmer log file mentioned a couple of registry settings. Do I need to do anything with those? Also, the catchme log mentioned something about "detected NTDLL code modification".

    I had completely uninstalled FireFox, restarted the PC, and installed FireFox again. It still would not connect to the internet. IE still does not connect to the internet either.

    I've uninstalled IObit and Kapersky as requested, and still no luck connecting to the internet. Kapersky was my internet security suite, so the PC is not running an anti-virus right now.

    I reviewed the log files from the software I installed and ran. The files removed were either in the temp folder, the recycle bin, or tracking cookies. The most intrusive deletion was from ComboFix, and it removed the following files:

    c:\program files (x86)\Mozilla Firefox\searchplugins\SearchquWebSearch.xml
    c:\programdata\Tarma Installer
    c:\users\derek\AppData\Roaming\Mozilla\Firefox\Profiles\lhzij93k.default\searchplugins\SearchquWebSearch.xml
    c:\users\derek\BITE7A1.tmp
    c:\windows\security\Database\tmp.edb

    I do have access to a USB drive, and the laptop has a CD/DVD burner.

    Thanks for all your help.
    Attached Files

  10. #10
    Member Spyware Fighter
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    Default

    Try this please. You will need a USB drive.

    Download GETxPUD.exe to the desktop of your clean computer .You may use any computer.
    • Run GETxPUD.exe
    • A new folder will appear on the desktop.
    • Open the GETxPUD folder and click on the get&burn.bat
    • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
    • Click on Start and follow the prompts to burn the image to a CD.
    • Next download driver.sh to your USB drive
    • Remove the USB & CD and insert it in the sick computer
    • Boot the Sick computer with the CD you just burned
    • The computer must be set to boot from the CD
    • Gently tap F12 and choose to boot from the CD
    • Follow the prompts
    • A Welcome to xPUD screen will appear
    • Press File
    • Expand mnt
    • sda1,2...usually corresponds to your HDD
    • sdb1 is likely your USB
    • Click on the folder that represents your USB drive (sdb1 ?)
    • Confirm that you see driver.sh that you downloaded there
    • Press Tool at the top
    • Choose Open Terminal
    • Type bash driver.sh
    • Press Enter
    • After it has finished a report will be located on your USB drive named report.txt
    • Remove the USB drive and insert it back in your working computer and navigate to report.txt

      Please note - all text entries are case sensitive
    Copy and paste the report.txt for my review
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




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