Results 1 to 10 of 10
  1. #1
    Member
    Join Date
    Oct 2011
    Posts
    5
    Points
    0

    Default Packet loss, latency and high ping

    I've experienced unusual behavior of my computer regarding anything with internet connection. Websites started to load too long, I kept being disconnected in online gaming and streaming videos started to stutter or stop. I tried to run pingtests in normal and safe mode to see if the problem is in some of the startup programs. It measured packet loss, high ping and jitter even in the safe boot mode and at that point I ran out of ideas, as I'm not very experienced computer user. Problems persist even through SUPERAntiSpyware fixes and Avast didn't find a damn thing. I am also 99% sure, that the problem isn't in my connection provider / weak wi-fi signal / admin restriction / etc. Could you please tell me what to do next in order to get it fixed?

    __________________SUPERAntiSpyware Log_______________________________

    Generated 10/22/2011 at 09:06 PM

    Application Version : 5.0.1134

    Core Rules Database Version : 7833
    Trace Rules Database Version: 5645

    Scan type : Complete Scan
    Total Scan Time : 00:05:57

    Operating System Information
    Windows 7 Ultimate 32-bit, Service Pack 1 (Build 6.01.7601)
    UAC Off - Limited User

    Memory items scanned : 607
    Memory threats detected : 0
    Registry items scanned : 38952
    Registry threats detected : 0
    File items scanned : 5137
    File threats detected : 7

    Adware.Tracking Cookie
    .doubleclick.net [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .media6degrees.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tribalfusion.com [ C:\USERS\EDDIE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

    __________________________________HijackThis Log_________________________


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 20:43:13, on 21.10.2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7601.17514)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Users\eddie\AppData\Roaming\Google\Google Talk\googletalk.exe
    C:\Program Files\DAEMON Tools Lite\DTLite.exe
    C:\Users\eddie\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Sandboxie\SbieCtrl.exe
    C:\Program Files\Total Commander\TOTALCMD.EXE
    C:\Program Files\Hijakcthis\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-2002401126-3041435047-2501753883-1001\..\Run: [googletalk] C:\Users\eddie\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart (User 'eddie')
    O4 - S-1-5-21-2002401126-3041435047-2501753883-1001 Startup: Dropbox.lnk = eddie\AppData\Roaming\Dropbox\bin\Dropbox.exe (User 'eddie')
    O4 - S-1-5-21-2002401126-3041435047-2501753883-1001 User Startup: Dropbox.lnk = eddie\AppData\Roaming\Dropbox\bin\Dropbox.exe (User 'eddie')
    O8 - Extra context menu item: E&xportovat do aplikace Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Sandboxie Service (SbieSvc) - SANDBOXIE L.T.D - C:\Program Files\Sandboxie\SbieSvc.exe
    O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe

    --
    End of file - 3903 bytes

    ______________________Malwarebytes Log___________________

    Didn't find anything, so I thought I didn't have to include it. However if you still need it, I'll post it.

  2. #2
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,173
    Points
    1307

  3. #3
    Member
    Join Date
    Oct 2011
    Posts
    5
    Points
    0

    Default

    What should I name the variable and what value should I set?

  4. #4
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,173
    Points
    1307

    Default

    What I would do is reinstall the wireless driver as shown in you Device manger for starters. Do you know how to do that?

  5. #5
    Member
    Join Date
    Oct 2011
    Posts
    5
    Points
    0

    Default

    Yep I already did. No change

  6. #6
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,173
    Points
    1307

    Default

    What is the make and model of the router? Have you considered resetting it to factory defaults and redoing the settings.

    Here's a couple exercise's that may be helpful too.

    Clean out your temporary internet files and temp files.

    Download TFC by OldTimer http://oldtimer.geekstogo.com/TFC.exe to your desktop.

    Double-click TFC.exe to run it.

    Note: If you are running on Vista, right-click on the file and choose Run As Administrator

    TFC will close all programs when run, so make sure you have saved all your work before you begin.

    * Click the Start button to begin the cleaning process.
    * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
    * Please let TFC run uninterrupted until it is finished.

    Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.


    Next


    Copy and paste the text in the code box below into Notepad.

    Code:
    @Echo on
    pushd\windows\system32\drivers\etc
    attrib -h -s -r hosts
    echo 127.0.0.1 localhost>HOSTS
    attrib +r +h +s hosts
    popd
    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    netsh winsock reset all
    netsh int ip reset all
    shutdown -r -t 1
    del %0
    Save as flush.bat to your desktop.
    Double-click flush.bat file to run it. Your computer will reboot.

    Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator".

    See if that helps.

  7. The Following User Says Thank You to zep516 For This Useful Post:


  8. #7
    Member
    Join Date
    Oct 2011
    Posts
    5
    Points
    0

    Default

    It seems, that it helped, however it might not be final. Even when I had this problem, sometimes I could get a result with 0% packet loss... Anyways thank for your help and time. I'll post a reply if the problem reappears.

  9. #8
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,173
    Points
    1307

    Default

    I'm glad to hear that Lets hope it does resolve it. These are only steps in the process to try and reach the culprit.

    Thanks for using Help2go.

    Joe.

  10. #9
    Member
    Join Date
    Oct 2011
    Posts
    5
    Points
    0

    Default

    Didn't help. Still 1% packet loss and 150ms jitter and ping. What next?

  11. #10
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,173
    Points
    1307

    Default

    Sorry I'm out of ideas. Lets get you to a few folks who specialize in the issue more so then I can. Post the issue here in the network forum Networking - BleepingComputer.com

    I'm sorry I could not resolve it for you.