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  1. #1
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    Default Same error as turqoise: Avast 10050 error/no updates/ no firewall/ + unhandled excep

    Hello, I seem to have the same problem as the poster turqoise22? above. I recently uploaded the most recent Avast patch also
    I believe I followed an errant Facebook/skype/ popup which produced multiple tab openings. Now, I receive an error message from Avast saying "10050 error". I cannot update my Avast, nor does my system recognize the internet even though I am connected directly via ethernet cable. The "Network Connections" tab indicates I am connected to our local server but no data is being transmitted. When I try to repair the connection, an error occurs indicating - "That option is not possible [I am paraphrasing because I do not recall the exact wording], Contact your administrator".

    I also receive another error box saying:

    "Unhandled exception!
    Object reference not set to an instance of an object.
    Inner exception:" ......

    There is a great deal of text to follow that "Unhandled exception" error box, so I can upload in another post a picture of that text if you need to see it.

    My system is a Dell Latitude E6510
    Intel(R) Core i7 CPU
    M 620 @ 2.67 GhZ
    Nvidia NVS 3100M video card
    1.99 GB RAM
    500GB drive


    mbam-log-2011-12-07 (14-24-29).txthijackthis.log_12_7_2011.txtSUPERAntiSpyware Scan Log - 12-07-2011 - 14-00-55.log



    Thank you for your help!

    Luke

  2. #2
    Member Spyware Fighter
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    Default

    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE


    We also need a new log from the GMER anti-rootkit Scanner.

    Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

    Please first disable any CD emulation programs using the steps found in this topic:

    Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:


    Note:
    If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.




    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  3. #3
    Member Spyware Fighter
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    Default

    Hello.

    There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
    If you are the topic starter and need this topic reopened, send me a message.

    Everyone else, please begin a new topic.

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  4. #4
    Member Spyware Fighter
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    Default

    This topic has been reopened at user's request.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  5. #5
    Member Spyware Fighter
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    Default

    Hello.

    There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
    If you are the topic starter and need this topic reopened, send me a message.

    Everyone else, please begin a new topic.

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  6. #6
    Member Spyware Fighter
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    Default

    The topic has been reopened per User's request.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  7. #7
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    Default Logs from DDR and Avast scan.

    Luke_0108_2012_dds.zipLuke_0108_2012_aswMBR.zip

    I believe your directions requested they be zipped - so I zipped them.

    Thank you!!

    -Luke

  8. #8
    Member Spyware Fighter
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    Default

    1.
    Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • If TDSSKiller does not run, try renaming it.
    • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
    • Click the Start Scan button.
    • Do not use the computer during the scan
    • If the scan completes with nothing found, click Close to exit.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
      Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
    • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C.
    • Copy and paste the contents of that file in your next reply.




    2.
    Install Recovery Console and Run ComboFix

    This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

    Download Combofix from any of the links below, and save it to your desktop.

    Link 1
    Link 2
    • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
    • Close any open windows, including this one.
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • If you did not have it installed, you will see the prompt below. Choose YES.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
    should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    • Click on Yes, to continue scanning for malware.
    • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
    Leave your computer alone while ComboFix is running.
    ComboFix will restart your computer if malware is found; allow it to do so.


    Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


    Things to include in your next reply::
    TdssKiller log
    Combofix.txt
    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  9. #9
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    Default TDSS and Combofix logs

    Here are my logs.

    TDSSKiller.2.7.0.0_10.01.2012_12.08.57_log.txtCombofixreprt_0110_2012_LukeM.txt

    I am still having problems connecting to the internet after running both programs. Windows recognizes the WiFi router signal, but it does not connect. This problem occurred prior to running TDSS and Combofix also.

    I am also still getting errors from the Sentinal RMS Development Kit License Manager saying
    >>>
    " Sentinal RMS Development Kit License Manager encountered a problem and needed to close."

    The error signature is the following:
    >>>>>>>>>>>
    szAppName:Iservnt.exe szAppVer: 8.2.2.300 szModName: unknown

    szModVer: 0.0.0.0 offset 00000000

    Reporting details:
    Error Report contents
    The following files will be included in this error report:
    C:\DOCUM~\nursing\LOCALS~1\Temp\\WER473d.dir00\lservnt.exe.mdmp
    C:\DOCUM~\nursing\LOCALS~1\Temp\\WER473d.dir00\appcompat.txt

    >>>>>>>>>>>>>>>>>>>>>>>>>

    I also still get the "Unhandled exception!" error.

    >>>>>>>>>>>>>>>>>>>>>>>>>>
    'Unhandled exception!
    Object reference not set to an instance of an object.
    Inner Exception:

    Stack trace:'
    >>>>>>>>>>>>>>>>>>>>>>>>>>

    Now there is an entire list of items under stack trace. If you want me to send you a picture of that I can attach it also.

    Many thanks!!!

    Luke

  10. #10
    Member Spyware Fighter
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    Default

    Hello,

    Are you able to burn Cds and have access to a Usb Flash drive?

    1.
    We need to check your hard disk for errors.

    To check the volume for errors:
    • Click start and then My Computer.
    • Right click the drive C and select Properties.
    • Under Tools tab press Check Now...
    • Put a check mark in both items and press start.
    • If you get a message click Yes to schedule the disk check and click OK and then restart your computer to start the disk check. Please be patient and let the system run. In some cases it might take a couple of hours and you don't have to sit there the whole time.

    *NOTE: This scan could take along time to complete, but let it finish.


    2.
    You may have corrupt critical system files. Let's see if we can fix that.

    1. SelectStart
    2. Select All Programs
    3. Select Accessories
    4. Right click Command Prompt and choose Open


    • Type in sfc /scannow in the command window and press enter.
    • Note the space between the c and the /
    • If any files require replacing SFC will replace them. You may be asked to insert your Windows XP Disc for this process to continue. This can be done with a borrowed Disc if you don't have one.
    • Be patient because the scan may take some time.
    • Allow the scan to run and when completed, reboot the system.



    3.
    Please download Farbar Service Scanner and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.



    4.
    Please download Listparts

    Run the tool, click Scan and post the log (Result.txt) it makes.



    Things to include in your next reply::
    Fss.txt
    Result.txt
    How is your machine running now?
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




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