Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10.05.48, on 03/01/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
Please take note:
If you have since resolved the original problem you were having, we would appreciate you letting us know.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.
Please tell us if you have your original Windows CD/DVD available.
If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
We need to see some information about what is happening in your machine. Please perform the following scan again:
Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
We also need a new log from the GMER anti-rootkit Scanner.
Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.
Please first disable any CD emulation programs using the steps found in this topic:
Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:
On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
Thanks and again sorry for the delay.
" Extinguishing Malware from the world"
The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you. HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-
If you are please follow the instructions in my previous post.
If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.
Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.
Thanks for understanding
With Regards, fireman4it
" Extinguishing Malware from the world"
The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you. HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-
There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
If you are the topic starter and need this topic reopened, send me a message.
Everyone else, please begin a new topic.
With Regards,
fireman4it
" Extinguishing Malware from the world"
The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you. HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-