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  1. 01-26-2012 01:34 AM #1
    graf
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    Default zeroaccess virus

    thanks in advance to all that help mme and ffor this site, well I was infected with the zero accesss viirus and Ithought I got ride of it but my laptop is stil acting funny andd i hav e suppious entry on my hijackthis report, so I'm posting this thread.. heres my log's


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:27:22 PM, on 1/18/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Safe mode with network support

    Running processes:
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
    O2 - BHO: IE BHO Utility - {5AB7104A-B71F-49AD-9154-F7F8806AE848} - C:\Program Files (x86)\Surf Canyon\surfcanyon.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: ooVoo Toolbar Helper - {92B514FD-A316-4736-99EB-2A6532D02E7D} - C:\Program Files (x86)\ooVoo Toolbar\Toolbar32.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
    O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: ooVoo Toolbar - {3D475351-3508-4de9-A7C0-B0CEB0859FBE} - C:\Program Files (x86)\ooVoo Toolbar\Toolbar32.dll
    O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\8.0.0.40\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
    O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
    O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
    O4 - HKLM\..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ooVoo.exe] C:\Program Files (x86)\ooVoo\oovoo.exe /minimized
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\8.0.1\ViProtocol.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe (file missing)
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Unknown owner - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
    O23 - Service: McciCMService64 - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
    O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Updater Service for ooVoo Toolbar - Unknown owner - C:\Program Files (x86)\ooVoo Toolbar\ToolbarUpdaterService.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 13229 bytes


    SUPERAntiSpyware Scan Log
    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    Generated 01/25/2012 at 07:35 PM

    Application Version : 5.0.1142

    Core Rules Database Version : 8142
    Trace Rules Database Version: 5954

    Scan type : Complete Scan
    Total Scan Time : 01:00:04

    Operating System Information
    Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC On - Limited User

    Memory items scanned : 565
    Memory threats detected : 0
    Registry items scanned : 74257
    Registry threats detected : 0
    File items scanned : 49781
    File threats detected : 26

    Adware.Tracking Cookie
    C:\Users\kshavey1\AppData\Roaming\Microsoft\Windows\Cookies\J74TD2Y8.txt [ /imrworldwide.com ]
    C:\Users\kshavey1\AppData\Roaming\Microsoft\Windows\Cookies\QNVC126T.txt [ /tribalfusion.com ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\Z7UOXFTF.txt [ Cookie:kshavey1@adxpose.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y5CMRL0S.txt [ Cookie:kshavey1@c.atdmt.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\T960WE9H.txt [ Cookie:kshavey1@intermundomedia.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\KE25JEM8.txt [ Cookie:kshavey1@ru4.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\L6010Z7G.txt [ Cookie:kshavey1@ad2.adfarm1.adition.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\QHHOZO1R.txt [ Cookie:kshavey1@yieldmanager.net/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\38OZ9APO.txt [ Cookie:kshavey1@imrworldwide.com/cgi-bin ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\D1SCRTAG.txt [ Cookie:kshavey1@at.atwola.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\5146W17E.txt [ Cookie:kshavey1@adbrite.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\3MMBXWP0.txt [ Cookie:kshavey1@interclick.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\GLPXIA38.txt [ Cookie:kshavey1@adsonar.com/adserving ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\RVFHNDR1.txt [ Cookie:kshavey1@doubleclick.net/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\6XQM7KNU.txt [ Cookie:kshavey1@adserver.zonemedia.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\BYH6NYMC.txt [ Cookie:kshavey1@microsoftwindows.112.2o7.net/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\E3HCQ6SZ.txt [ Cookie:kshavey1@atdmt.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\3XP0944M.txt [ Cookie:kshavey1@collective-media.net/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\P5MGTM1K.txt [ Cookie:kshavey1@pro-market.net/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\OBBGHA1H.txt [ Cookie:kshavey1@histats.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\BAQ0VFHT.txt [ Cookie:kshavey1@lucidmedia.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\6SRPAF6O.txt [ Cookie:kshavey1@tribalfusion.com/ ]
    C:\USERS\KSHAVEY1\AppData\Roaming\Microsoft\Windows\Cookies\Low\EVQNJM5M.txt [ Cookie:kshavey1@specificclick.net/ ]
    C:\USERS\KSHAVEY1\Cookies\J74TD2Y8.txt [ Cookie:kshavey1@imrworldwide.com/cgi-bin ]
    C:\USERS\KSHAVEY1\Cookies\QNVC126T.txt [ Cookie:kshavey1@tribalfusion.com/ ]

    Trojan.Agent/Gen-Toggle
    C:\USERS\KSHAVEY1\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\LOW\CONTENT.IE5\9VIL3NMG\UPDATE[1].EXE
    I can't actess the malwarebites log, system acting weird thanks again for all the help.
    Isidore J. Brooks
  2. 01-30-2012 07:40 PM #2
    fireman4it
    fireman4it is offline
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    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr
    • DDS.pif
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE


    We also need a new log from aswMBR and ListParts.

    Please first disable any CD emulation programs using the steps found in this topic:



    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



    ListParts
    Please download Listparts
    Run the tool, click Scan and post the log (Result.txt) it makes.





    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-


  3. 02-04-2012 11:47 PM #3
    fireman4it
    fireman4it is offline
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    Default

    Hello.

    There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
    If you are the topic starter and need this topic reopened, send me a message.

    Everyone else, please begin a new topic.

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-


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