Windoze Keeps Crashing

[JoeBloggs]

I suddenly get a blue screen of death telling me that windows has been shut down. When I reboot the machine, it starts running CHKDSK and stuff. I have attached a HJT and SAS log but MBAM causes the crash. I can try in safe mode if required


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:18:35, on 20/06/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
C:\Program Files\Hotspot Shield\bin\hsswd.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Secunia\PSI\PSIA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless AG USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless AG USB Wireless Network Monitor\WUSB54AG.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\Citrix\ICA Client\redirector.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFIE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Citrix\ICA Client\Receiver\Receiver.exe
C:\Program Files\Citrix\SelfServicePlugin\SelfServicePlugin.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = Personalized Start Page
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\prxtbHot0.dll
R3 - URLSearchHook: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVD0.dll
R3 - URLSearchHook: ZoneAlarm Security Toolbar - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files\ZoneAlarm_Security\prxtbZon0.dll
O1 - Hosts: ::1 localhost #[IPv6]
O1 - Hosts: newsoxy.us.intellitxt.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: CtxIEInterceptorBHO - {2C4631FF-5CC8-4EBC-A0DF-34C92291759E} - C:\Program Files\Citrix\ICA Client\IEInterceptor.dll
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: DVDVideoSoftTB - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVD0.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: ZoneAlarm Security - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files\ZoneAlarm_Security\prxtbZon0.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O2 - BHO: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: (no name) - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
O2 - BHO: Hotspot Shield - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\prxtbHot0.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: Hotspot Shield Class - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - C:\Program Files\Hotspot Shield\hssie\HssIE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Hotspot Shield Toolbar - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - C:\Program Files\Hotspot_Shield\prxtbHot0.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
O3 - Toolbar: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVD0.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: ZoneAlarm Security Toolbar - {91da5e8a-3318-4f8c-b67e-5964de3ab546} - C:\Program Files\ZoneAlarm_Security\prxtbZon0.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ISW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\redirector.exe" /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [EPSON SX510W Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFIE.EXE /FU "C:\DOCUME~1\Chell\LOCALS~1\Temp\E_SA.tmp" /EF "HKCU"
O8 - Extra context menu item: Free YouTube Download - C:\Documents and Settings\Chell\Application Data\DVDVideoSoftIEHelpers\youtubedownload.htm
O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Documents and Settings\Chell\Application Data\DVDVideoSoftIEHelpers\youtubetomp3.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Save YouTube Video - res://C:\Program Files\Common Files\DVDVideoSoft\Dll\IEContextMenuY.dll/scriptY2MP4.htm
O8 - Extra context menu item: Save YouTube Video as MP3 - res://C:\Program Files\Common Files\DVDVideoSoft\Dll\IEContextMenuY.dll/scriptY2MP3.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.6.108.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) -
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.6.0_11) -
O16 - DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} (Java Plug-in 1.6.0_18) -
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/pla.../installer.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Hotspot Shield Routing Service (HssSrv) - AnchorFree Inc. - C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\HssTrayService.EXE
O23 - Service: Hotspot Shield Monitoring Service (HssWd) - Unknown owner - C:\Program Files\Hotspot Shield\bin\hsswd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PEVSystemStart - Unknown owner - C:\ComboFix\pev.3XE (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: WUSB54AG - GEMTEKS - C:\Program Files\Linksys Wireless AG USB Wireless Network Monitor\WLService.exe

--
End of file - 16588 bytes




SUPERAntiSpyware Scan Log
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 06/20/2012 at 08:45 PM

Application Version : 5.1.1002

Core Rules Database Version : 3541
Trace Rules Database Version: 1530

Scan type : Complete Scan
Total Scan Time : 00:20:55

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 512
Memory threats detected : 0
Registry items scanned : 30191
Registry threats detected : 0
File items scanned : 29392
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\Chell\Cookies\TBJS3ZD2.txt [ /stats.paypal.com ]

[JoeBloggs]

The Error I get is: KERNEL_DATA_INPAGE_ERROR

I'm wondering if it's a hard disk problem?

[zep516]

Welcome to Help2Go!
JoeBloggs

We apologize for the delay in responding to your request for help. Here at Help2 Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.




Lets see if we can see what's causing the Blue Screen

Download WhoCrashed
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

• Put a tick in Accept then click on Next.
• Put a tick in the Don't create a start menu folder then click Next.
• Put a tick in Create a Desktop Icon.
• then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish.
• Click Analyze
• It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it.
Copy and paste it into your next reply.

[JoeBloggs]

At the moment the machine won't boot. It fills the screen with:

Inserting an index entry into index $O of file 16008 after it tries to start windows

[zep516]

Hi JoeBloggs,

• Please provide the Make & Model of the machine.
• Desktop / Laptop.
• Any history of other problems before this one. Over heating, noises, back from repair recently, Malware removed recently etc .
• Do you have an XP Operating System CD?

Can you boot to the Advanced Boot Options Menu as shown below,

Windows Advanced Options Menu
Please select an option:
  
  Safe Mode
  Safe Mode with Networking 
  Safe Mode with Command Prompt 
  
  Enable Boot Logging 
  Enable VGA mode 
  Last Known Good Configuration (your most recent settings that worked) 
  Directory Services Restore Mode (Windows domain controllers only) 
  Debugging Mode 
  
  Start Windows Normally
  Reboot
  Return to OS Choices Menu
 
  Use the up and down arrow keys to move the highlight to your choice.

• Let us know if you can get to the Boot Options Menu.
• Let us know if you have an XP Retail cd

Joe

[JoeBloggs]

Hi JoeBloggs,

• Please provide the Make & Model of the machine. Dell Vostro 200
• Desktop / Laptop. Desktop
• Any history of other problems before this one. Over heating, noises, back from repair recently, Malware removed recently etc . A few months ago, the fan was permenantly running so I had to clean up inside. It has been OK since
• Do you have an XP Operating System CD?

No

Can you boot to the Advanced Boot Options Menu as shown below, Pressing F8, I get a menue like that yes but haven't checked if it's identical

Windows Advanced Options Menu
Please select an option:
  
  Safe Mode
  Safe Mode with Networking 
  Safe Mode with Command Prompt 
  
  Enable Boot Logging 
  Enable VGA mode 
  Last Known Good Configuration (your most recent settings that worked) 
  Directory Services Restore Mode (Windows domain controllers only) 
  Debugging Mode 
  
  Start Windows Normally
  Reboot
  Return to OS Choices Menu
 
  Use the up and down arrow keys to move the highlight to your choice.

• Let us know if you can get to the Boot Options Menu.
• Let us know if you have an XP Retail cd

No

Joe

I have booted in safe mode. The screen shows what looks like a list of drivers and the disk light it on

[zep516]

Select Last Known Good Configuration

See if that does anything for you. Let us know what that does for you...

Joe

[JoeBloggs]

That's booted and it's running CHKDSK

[zep516]

That could be a bit, standing by....

[JoeBloggs]

OK, it tried. I got a big long list saying something about segment unreadable and now have a blue screen that says:

STOP:c000021a Unknown hard error