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  1. #1
    Member
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    Dec 2002
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    Default Computer seriously malfunctioning - Help please

    Hi Guys, I could do with some help and advice since my computer started playing up a couple of days ago. I'm running Win 7 Home Premium 64 bit with the following sys info:

    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8172 Mb
    Graphics Card: AMD Radeon HD 6600 Series, 1024 Mb
    Hard Drives: C: Total - 750927 MB, Free - 208999 MB; E: Total - 99 MB, Free - 71 MB;
    Motherboard: ASUSTeK Computer INC., P8Z68-V LE
    Antivirus: Kaspersky Internet Security, Updated and Enabled

    Occurencies - initially problems with MS Outlook, wouldn't send / receive. When I clicked Send/Receive in Outlook 2007 it failed and I got an Error message - 0x80040600. I tried running the Repair Tool in SCANPST.EXE but this didn't help, it states that all errors have been fixed, but then I still got the error message. Did system Restore; Repaired .pst files but nothing happened. No Office files would open. Tried to re-install Office 2007 and it wouldn't reinstall. Removed all old traces of Office 2007 (supposedly) with Perfect Uninstaller, and installed MS Office 2010. It seemed to install OK and Programs in Control Panel says it's there, but it's not showing under MS Office in 'All programs' - that's showing 'Empty'. However, if I drill down to the program files and trying to run say Excel.exe, I get the same message - 'windows cannot access the specified device, path or file. You may not have the appropriate permission to access them'.
    If I go to MS Office in Programs, - Startup Properties and Advanced Sharing and try to apply startup permissions I get he message under Sharing - 'An error occurred while trying to share STARTUP access is denied. The shared resource was not created at this time.
    Similarly, when I try to open an office file, I get the message 'windows cannot access the specified device, path or file. You may not have the appropriate permission to access them'. I still get this if I use 'Run as administrator'.
    Additionally now my printers won't print (not just Office files) - they don't seem to be getting any signal (they're connected via USB) - I get a message 'Error Printing. Please check printer setup and free memory.
    I've tried to do a Windows Startup Repair and get a message saying the problem cannot be repaired.

    As requested in the special instructions I'm attaching the files requested, and look forward to any support and help. The two Hijack This files are the before(2), and after(3), running the detective - a copy of which is also attached.2hijackthis.log 3hijackthis.log HT.txt mbam-log-2012-09-16 (16-26-02).txt SUPERAntiSpyware Scan Log - 09-16-2012 - 16-02-03.log
    Barry S Smith

  2. #2
    Member Spyware Fighter
    Join Date
    Jun 2010
    Location
    Bement,Ill USA
    Posts
    1,340
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    Default

    Hello and welcome to Help2Go

    We apologize for the delay in responding to your request for help. Here at Help2Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

    Please take note:

    1. If you have since resolved the original problem you were having, we would appreciate you letting us know.
    2. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
      • If you are unsure about any of these characteristics just post what you can and we will guide you.
    3. Please tell us if you have your original Windows CD/DVD available.
    4. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
    5. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
    6. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
    7. If you have already posted a DDS log, please do so again, as your situation may have changed.
    8. Use the 'Add Reply' and add the new log to this thread.


    We need to see some information about what is happening in your machine. Please perform the following scan again:

    • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • Double click on the DDS icon, allow it to run.
    • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    • Notepad will open with the results.
    • Follow the instructions that pop up for posting the results.
    • Close the program window, and delete the program from your desktop.
    Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

    Information on A/V control HERE


    We also need a new log from the GMER anti-rootkit Scanner.

    Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

    Please first disable any CD emulation programs using the steps found in this topic:

    Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:


    Note:
    If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

    Please download aswMBR ( 511KB ) to your desktop.
    • Double click the aswMBR.exe icon to run it
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.




    Thanks and again sorry for the delay.
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-




  3. #3
    Member Spyware Fighter
    Join Date
    Jun 2010
    Location
    Bement,Ill USA
    Posts
    1,340
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    146

    Default

    Hello.

    There had been no reply from the topic starter in 5 days. Due to inactivity, this topic is now closed.
    If you are the topic starter and need this topic reopened, send me a message.

    Everyone else, please begin a new topic.

    With Regards,
    fireman4it
    " Extinguishing Malware from the world"

    The Spware Help forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.
    HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
    Thanks-