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  1. #1
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    Default How to clean errors from computer

    I have noticed my computer slowing some. I have the Windows Vista system, I use "Avast Pro" for my security and I run ARO 12 once or twice a week. I am beginning to get over 600 errors showing after it does the "optimization"! Can anyone please tell me how to remove these errors without spending an arm and leg to hire some "guru" (no offense) to do for me?
    Thanks
    CAC333

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  3. #2
    Member Spyware Fighter DonnaB's Avatar
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    Hi CAC333,

    Welcome to Help2Go!

    Can anyone please tell me how to remove these errors without spending an arm and leg to hire some "guru" (no offense) to do for me?
    No offense taken what so ever!

    ARO 12 (aka ARO 2012) is a registry cleaner! It's no wonder you are getting 600+ errors! Please! Uninstall ARO 2012.

    We advise not to use this or any registry cleaner as there have been reports of them clearing out needed registry entries and messing up PCs. In addition, what they do clean up is so small that little or no advantages are noticed.

    Modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. No registry cleaner is completely safe and the potential is ever present to cause more problems than they claim to fix.

    Registry cleaners cannot distinguish between good and bad. If you run a registry cleaner, it will delete all those keys which are obsolete and sitting idle; but in reality, those keys may well be needed by some programs or windows at a later time.

    I've seen registry cleaners cause severe devastation to the point of having to wipe the drive and reinstall the OS. Would you happen to have your recovery disks or a recovery partition on your computer. Do you have all your important personal files backed up and in a safe place?

    We'll need to know what types of errors you are getting. Could you explain in great detail what problems you are having?

    Please also provide the make and model number of your PC.

    Donna
    Last edited by DonnaB; 12-18-2012 at 07:45 PM.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

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  5. #3
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    Thanks, Donna for taking the time to address the situation. I am not very technical and don't know if I can answer you questions entirely. I am not having any errors show up during operations, but when talking to "Avast" support he had me pull up the event viewer and from what I told him I saw, he immediately wanted to charge me $199.99 to clean up my computer. The only trouble I am having is that my speed has slowed some, but not too very much! I don't know if it is because my only connection is with a wireless data card or from "junk" on the computer. Truthfully I do not know how to read the "event viewer" to tell you an specifics. But you sound very clear that I don't need to be running ARO 2012. I have been letting it run on a regular basis, at least once per week, at a pre-determined time for a long time.

  6. #4
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    Default

    So to answer you question more specifically, I don't get the "error" pop-up as I have seen on seldom occasion. I suppose I let the guy with avast cause me to panic, to some degree. Maybe I don't have as big of a problem as I thought, unless it is that I need to delete the ARO from running, you think? Because that is were the 600+ error show, after it optimizes.

  7. #5
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    I was reacting to what the "avast" guy was telling me that I needed to do for "avast" to work properly! And it was a renewal of Avast Pro that I have had for a year.

  8. #6
    Member Spyware Fighter DonnaB's Avatar
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    You're welcome CAC333.

    Wow! $199.99? That's insane!

    Please follow my instructions below and if you have any questions or concerns, please don't hesitate to stop and ask. Ok.

    Please download >>MiniToolBox<< and run it.

    Place a checkmark in the following boxes:

    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size

    Click Go and copy and paste the result in your next reply.

    Also,

    Download AdwCleaner
    • Double click on AdwCleaner.exe to run the tool.
      ***Note: Windows Vista and Windows 7 users:
      Right click in the adwCleaner.exe and select
    • Click the Search button.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your next reply.
    • Or you can find the logfile at C:\AdwCleaner[R1].txt.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

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  10. #7
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    Sorry I got lost! Is this what you wanted below?

    Application errors:
    ==================
    Error: (12/18/2012 00:15:05 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/18/2012 11:50:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:34 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:00 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
    Gathering Writer Data

    Context:
    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {1f0fd347-4409-43c4-8470-5a3e3d195d17}

    Error: (12/15/2012 09:01:47 PM) (Source: MatSvc) (User: )
    Description: The scheduled MATS task encountered a failure when collecting configuration data. hr=0x80040154
    .

    Error: (12/15/2012 09:01:45 PM) (Source: MatSvc) (User: )
    Description: The MATS service encountered a failure when loading SAP. hr=0x80040154
    SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 09:01:42 PM) (Source: MatSvc) (User: )
    Description: The scheduled MATS task encountered a failure when collecting configuration data. hr=0x80040154
    .

    Error: (12/15/2012 09:01:40 PM) (Source: MatSvc) (User: )
    Description: The MATS service encountered a failure when loading SAP. hr=0x80040154
    SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 08:02:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/13/2012 06:11:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.


    System errors:
    =============

    Microsoft Office Sessions:
    =========================
    Error: (12/18/2012 00:15:05 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/18/2012 11:50:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:34 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:00 PM) (Source: VSS)(User: )
    Description: 0x80070005

    Operation:
    Gathering Writer Data

    Context:
    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {1f0fd347-4409-43c4-8470-5a3e3d195d17}

    Error: (12/15/2012 09:01:47 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154

    Error: (12/15/2012 09:01:45 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 09:01:42 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154

    Error: (12/15/2012 09:01:40 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 08:02:19 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/13/2012 06:11:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.


    CodeIntegrity Errors:
    ===================================
    Date: 2011-12-08 23:10:26.898
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:26.330
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:25.763
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:25.213
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:24.452
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:23.927
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:23.413
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:22.884
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-09-10 00:26:52.149
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-09-10 00:26:51.484
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.


    =========================== Installed Programs ============================

    Activation Assistant for the 2007 Microsoft Office suites
    Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
    Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
    Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
    Adobe Reader X (10.1.4) (Version: 10.1.4)
    Adobe Shockwave Player (Version: 10.1.4.20)
    AFPL Ghostscript 8.54
    AFPL Ghostscript Fonts
    ALLTEL Internet Accelerator Client
    AOL Computer Checkup Premium
    AOL Email Toolbar
    AOL Mail and AIM Gadget (Version: 1.0.0)
    AOL Pictures Tools (version 10.6.0.6)
    AOL Registration
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    ARO 2011 (Version: 7.0)
    Atheros Driver Installation Program (Version: 5.0)
    avast! Pro Antivirus (Version: 7.0.1474.0)
    Bluetooth Stack for Windows by Toshiba (Version: v5.00.10(T))
    C4USelfUpdater (Version: 1.00.0000)
    Canon iP1800 series User Registration
    Canon My Printer
    Canon ScanGear Toolbox CS 2.2
    Canon Utilities Easy-LayoutPrint
    Canon Utilities Easy-PhotoPrint
    CD/DVD Drive Acoustic Silencer (Version: 2.00.02)
    Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
    Desktop Dialer
    Download Updater (AOL LLC)
    DVD MovieFactory for TOSHIBA (Version: 5.3)
    GetDislike 1.0 (Version: 1.0)
    Google Chrome (Version: 23.0.1271.97)
    Google Desktop (Version: 5.9.1005.12335)
    Google Earth (Version: 6.1.0.5001)
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer (Version: 4.0.0.002)
    Google Update Helper (Version: 1.3.21.123)
    Intel(R) Graphics Media Accelerator Driver
    Internet Offers (Version: 6.2)
    Java(TM) SE Runtime Environment 6 (Version: 1.6.0.0)
    McAfee Security Scan Plus (Version: 3.0.285.6)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
    Microsoft Excel 97
    Microsoft Fix it Center (Version: 1.0.0100)
    Microsoft Money Essentials (Version: 16)
    Microsoft Money Shared Libraries (Version: 16.0.0.705)
    Microsoft VC9 runtime libraries (Version: 1.0.0)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Word 97
    Microsoft Works (Version: 08.05.0818)
    Microsoft XML Parser (Version: 8.20.8730.4)
    Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
    Mozilla Maintenance Service (Version: 14.0.1)
    MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
    MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
    MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
    MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
    MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
    PANTECH PC Card Software (Version: 1.2.5.0)
    PDFtypewriter Printer Driver
    PDFtypewriter with PDF Printer Driver (Version: 6.1.1351.0)
    PreReq (Version: 6.2.4.0)
    QuickLink Mobile (Version: 4.5.7)
    Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista (Version: 1.00.0000)
    Realtek High Definition Audio Driver (Version: 6.0.1.5322)
    RTC Client API v1.2 (Version: 1.2.0000)
    SparkTrust PC Cleaner Plus (Version: 3.1.5.0)
    Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
    Synaptics Pointing Device Driver (Version: 9.1.0.0)
    Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.23.0000)
    TIPCI (Version: 1.23.0000)
    Topaz SigPlus Basic 3.74 (Version: 1.4)
    TOSHIBA Assist (Version: 2.00.00)
    TOSHIBA ConfigFree (Version: 7.00.21)
    TOSHIBA Disc Creator (Version: 2.0.0.0a)
    TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.00.00)
    TOSHIBA Flash Cards Support Utility (Version: 1.45.50.1C)
    TOSHIBA Hardware Setup (Version: 1.45.50.8C)
    Toshiba Registration (Version: 1.00.0000)
    TOSHIBA SD Memory Utilities (Version: 1.6)
    TOSHIBA Software Modem
    TOSHIBA Software Upgrades (Version: 4.0)
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA Supervisor Password (Version: 1.45.50.5C)
    TOSHIBA Value Added Package (Version: 1.0.8)
    U3Launcher (Version: 1.0.0)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
    Utility Common Driver (Version: 0.0.50.4C)
    Viewpoint Media Player
    Windows Vista Battery Sidebar Gadget (Version: 1.0.0)
    WinDVD for TOSHIBA (Version: 8.0-B6.107)

    ========================= Memory info: ===================================

    Percentage of memory in use: 80%
    Total physical RAM: 1013.38 MB
    Available physical RAM: 202.46 MB
    Total Pagefile: 2285.06 MB
    Available Pagefile: 752.36 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1960.38 MB

    ========================= Partitions: =====================================

    1 Drive c: (SQ004286V02) (Fixed) (Total:110.32 GB) (Free:53.52 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\TEA-PC

    Administrator Guest TEA


    **** End of log ****

  11. #8
    Member Spyware Fighter DonnaB's Avatar
    Join Date
    Apr 2009
    Location
    Illiana, Ill. USA
    Posts
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    Points
    563

    Default

    Yes! That's perfect!

    Please go back to my last post and follow the instructions to download and run AdwCleaner and post the log for that program, too! In the meantime I'll have a look at the MiniToolBox log you posted above.

    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

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  13. #9
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    Join Date
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    Posts
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    Default

    Sorry I got lost! Is this what you wanted below?

    Application errors:
    ==================
    Error: (12/18/2012 00:15:05 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/18/2012 11:50:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:34 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:00 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
    Gathering Writer Data

    Context:
    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {1f0fd347-4409-43c4-8470-5a3e3d195d17}

    Error: (12/15/2012 09:01:47 PM) (Source: MatSvc) (User: )
    Description: The scheduled MATS task encountered a failure when collecting configuration data. hr=0x80040154
    .

    Error: (12/15/2012 09:01:45 PM) (Source: MatSvc) (User: )
    Description: The MATS service encountered a failure when loading SAP. hr=0x80040154
    SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 09:01:42 PM) (Source: MatSvc) (User: )
    Description: The scheduled MATS task encountered a failure when collecting configuration data. hr=0x80040154
    .

    Error: (12/15/2012 09:01:40 PM) (Source: MatSvc) (User: )
    Description: The MATS service encountered a failure when loading SAP. hr=0x80040154
    SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 08:02:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/13/2012 06:11:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.


    System errors:
    =============

    Microsoft Office Sessions:
    =========================
    Error: (12/18/2012 00:15:05 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/18/2012 11:50:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:34 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/17/2012 00:01:00 PM) (Source: VSS)(User: )
    Description: 0x80070005

    Operation:
    Gathering Writer Data

    Context:
    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {1f0fd347-4409-43c4-8470-5a3e3d195d17}

    Error: (12/15/2012 09:01:47 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154

    Error: (12/15/2012 09:01:45 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 09:01:42 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154

    Error: (12/15/2012 09:01:40 PM) (Source: MatSvc)(User: )
    Description: hr=0x80040154C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.32

    Error: (12/15/2012 08:02:19 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.

    Error: (12/13/2012 06:11:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
    Description:
    Details:
    AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

    System Error:
    The system cannot find the file specified.


    CodeIntegrity Errors:
    ===================================
    Date: 2011-12-08 23:10:26.898
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:26.330
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:25.763
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:25.213
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:24.452
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:23.927
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:23.413
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-12-08 23:10:22.884
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSnx.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-09-10 00:26:52.149
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.

    Date: 2011-09-10 00:26:51.484
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Alwil Software\Avast5\Setup\INF\aswSP.sys because the set of per-page image hashes could not be found on the system.


    =========================== Installed Programs ============================

    Activation Assistant for the 2007 Microsoft Office suites
    Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
    Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
    Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
    Adobe Reader X (10.1.4) (Version: 10.1.4)
    Adobe Shockwave Player (Version: 10.1.4.20)
    AFPL Ghostscript 8.54
    AFPL Ghostscript Fonts
    ALLTEL Internet Accelerator Client
    AOL Computer Checkup Premium
    AOL Email Toolbar
    AOL Mail and AIM Gadget (Version: 1.0.0)
    AOL Pictures Tools (version 10.6.0.6)
    AOL Registration
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    ARO 2011 (Version: 7.0)
    Atheros Driver Installation Program (Version: 5.0)
    avast! Pro Antivirus (Version: 7.0.1474.0)
    Bluetooth Stack for Windows by Toshiba (Version: v5.00.10(T))
    C4USelfUpdater (Version: 1.00.0000)
    Canon iP1800 series User Registration
    Canon My Printer
    Canon ScanGear Toolbox CS 2.2
    Canon Utilities Easy-LayoutPrint
    Canon Utilities Easy-PhotoPrint
    CD/DVD Drive Acoustic Silencer (Version: 2.00.02)
    Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
    Desktop Dialer
    Download Updater (AOL LLC)
    DVD MovieFactory for TOSHIBA (Version: 5.3)
    GetDislike 1.0 (Version: 1.0)
    Google Chrome (Version: 23.0.1271.97)
    Google Desktop (Version: 5.9.1005.12335)
    Google Earth (Version: 6.1.0.5001)
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer (Version: 4.0.0.002)
    Google Update Helper (Version: 1.3.21.123)
    Intel(R) Graphics Media Accelerator Driver
    Internet Offers (Version: 6.2)
    Java(TM) SE Runtime Environment 6 (Version: 1.6.0.0)
    McAfee Security Scan Plus (Version: 3.0.285.6)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
    Microsoft Excel 97
    Microsoft Fix it Center (Version: 1.0.0100)
    Microsoft Money Essentials (Version: 16)
    Microsoft Money Shared Libraries (Version: 16.0.0.705)
    Microsoft VC9 runtime libraries (Version: 1.0.0)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Word 97
    Microsoft Works (Version: 08.05.0818)
    Microsoft XML Parser (Version: 8.20.8730.4)
    Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
    Mozilla Maintenance Service (Version: 14.0.1)
    MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
    MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
    MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
    MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
    MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
    PANTECH PC Card Software (Version: 1.2.5.0)
    PDFtypewriter Printer Driver
    PDFtypewriter with PDF Printer Driver (Version: 6.1.1351.0)
    PreReq (Version: 6.2.4.0)
    QuickLink Mobile (Version: 4.5.7)
    Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista (Version: 1.00.0000)
    Realtek High Definition Audio Driver (Version: 6.0.1.5322)
    RTC Client API v1.2 (Version: 1.2.0000)
    SparkTrust PC Cleaner Plus (Version: 3.1.5.0)
    Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
    Synaptics Pointing Device Driver (Version: 9.1.0.0)
    Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.23.0000)
    TIPCI (Version: 1.23.0000)
    Topaz SigPlus Basic 3.74 (Version: 1.4)
    TOSHIBA Assist (Version: 2.00.00)
    TOSHIBA ConfigFree (Version: 7.00.21)
    TOSHIBA Disc Creator (Version: 2.0.0.0a)
    TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.00.00)
    TOSHIBA Flash Cards Support Utility (Version: 1.45.50.1C)
    TOSHIBA Hardware Setup (Version: 1.45.50.8C)
    Toshiba Registration (Version: 1.00.0000)
    TOSHIBA SD Memory Utilities (Version: 1.6)
    TOSHIBA Software Modem
    TOSHIBA Software Upgrades (Version: 4.0)
    TOSHIBA Speech System Applications
    TOSHIBA Speech System SR Engine(U.S.) Version1.0
    TOSHIBA Speech System TTS Engine(U.S.) Version1.0
    TOSHIBA Supervisor Password (Version: 1.45.50.5C)
    TOSHIBA Value Added Package (Version: 1.0.8)
    U3Launcher (Version: 1.0.0)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
    Utility Common Driver (Version: 0.0.50.4C)
    Viewpoint Media Player
    Windows Vista Battery Sidebar Gadget (Version: 1.0.0)
    WinDVD for TOSHIBA (Version: 8.0-B6.107)

    ========================= Memory info: ===================================

    Percentage of memory in use: 80%
    Total physical RAM: 1013.38 MB
    Available physical RAM: 202.46 MB
    Total Pagefile: 2285.06 MB
    Available Pagefile: 752.36 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1960.38 MB

    ========================= Partitions: =====================================

    1 Drive c: (SQ004286V02) (Fixed) (Total:110.32 GB) (Free:53.52 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\TEA-PC

    Administrator Guest TEA


    **** End of log ****

  14. #10
    Member
    Join Date
    Dec 2012
    Posts
    94
    Points
    1

    Default

    Donna, problem! When I downloaded AdwCleaner, it came up in the center of the screen, " awaiting action" with a box to select "search" another "delete" another "uninstall" and another "donate". What do I do now?

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