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  1. #1
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    Feb 2007
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    DFW, Texas
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    Default Help with Connecting to the

    My OS is Win 8.1 and this message appeared when I did some troubleshooting while trying to learn why Dropbox was telling me no Internet connection, computer is offline:
    The device or resource (Microsoft Corporation) is not set up to accept connections on port "The World Wide Web service (HTTP).

    How do I determine which "device" or "resource" is at fault?
    Last edited by dglockster; 05-09-2014 at 08:22 PM.

  2. The Following User Says Thank You to dglockster For This Useful Post:


  3. #2
    Member Spyware Fighter zep516's Avatar
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    Dec 2005
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    Default

    Please download MiniToolBox http://download.bleepingcomputer.com...iniToolBox.exe and run it.

    Checkmark following boxes:

    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size
    • List Restore Points


    Click Go and post the result.

  4. The Following User Says Thank You to zep516 For This Useful Post:


  5. #3
    Member
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    Default

    MiniToolBox by Farbar Version: 23-01-2014
    Ran by Don (administrator) on 10-05-2014 at 16:17:48
    Running from "C:\Users\Don\Downloads"
    Microsoft Windows 8.1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is enabled.
    ProxyServer: http=127.0.0.1:50872;https=127.0.0.1:50872

    "Reset IE Proxy Settings": IE Proxy Settings were reset.

    ========================= FF Proxy Settings: ==============================

    "network.proxy.http", "127.0.0.1"
    "network.proxy.http_port", 52386
    "network.proxy.type", 4

    "Reset FF Proxy Settings": Firefox Proxy settings were reset.

    ========================= Hosts content: =================================


    127.0.0.1 localhost

    ========================= IP Configuration: ================================

    Realtek PCIe GBE Family Controller = Ethernet (Connected)
    Intel(R) Centrino(R) Advanced-N 6235 = Wi-Fi (Media disconnected)
    Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled
    set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Primary
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : C4-D9-87-2C-B0-BA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : C4-D9-87-2C-B0-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
    Physical Address. . . . . . . . . : C4-D9-87-2C-B0-B9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F8-B1-56-BE-2A-94
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::acec:4685:911d:3b8c%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, May 10, 2014 2:27:04 PM
    Lease Expires . . . . . . . . . . : Saturday, May 10, 2014 4:57:08 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 368619862
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-68-D9-CC-C4-D9-87-2C-B0-B9
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{FEDF986D-B27A-4830-A4C5-656F5DD84B73}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:483:13e7:3f57:fffc(Preferred)
    Link-local IPv6 Address . . . . . : fe80::483:13e7:3f57:fffc%8(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 150994944
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-68-D9-CC-C4-D9-87-2C-B0-B9
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Server: dns-cac-lb-01.rr.com
    Address: 209.18.47.61

    Name: google.com
    Addresses: 2607:f8b0:4000:809::1008
    74.125.227.225
    74.125.227.226
    74.125.227.227
    74.125.227.228
    74.125.227.229
    74.125.227.230
    74.125.227.231
    74.125.227.232
    74.125.227.233
    74.125.227.238
    74.125.227.224


    Pinging google.com [74.125.227.161] with 32 bytes of data:
    Reply from 74.125.227.161: bytes=32 time=9ms TTL=53
    Reply from 74.125.227.161: bytes=32 time=10ms TTL=53

    Ping statistics for 74.125.227.161:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 10ms, Average = 9ms
    Server: dns-cac-lb-01.rr.com
    Address: 209.18.47.61

    Name: yahoo.com
    Addresses: 98.138.253.109
    98.139.183.24
    206.190.36.45


    Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
    Reply from 206.190.36.45: bytes=32 time=59ms TTL=47
    Reply from 206.190.36.45: bytes=32 time=142ms TTL=47

    Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 142ms, Average = 100ms

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    9...c4 d9 87 2c b0 ba ......Microsoft Wi-Fi Direct Virtual Adapter
    5...c4 d9 87 2c b0 bd ......Bluetooth Device (Personal Area Network)
    4...c4 d9 87 2c b0 b9 ......Intel(R) Centrino(R) Advanced-N 6235
    3...f8 b1 56 be 2a 94 ......Realtek PCIe GBE Family Controller
    1...........................Software Loopback Interface 1
    7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 10
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.0.0 255.255.255.0 On-link 192.168.0.3 266
    192.168.0.3 255.255.255.255 On-link 192.168.0.3 266
    192.168.0.255 255.255.255.255 On-link 192.168.0.3 266
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.0.3 266
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.0.3 266
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    8 306 ::/0 On-link
    1 306 ::1/128 On-link
    8 306 2001::/32 On-link
    8 306 2001:0:9d38:6abd:483:13e7:3f57:fffc/128
    On-link
    3 266 fe80::/64 On-link
    8 306 fe80::/64 On-link
    8 306 fe80::483:13e7:3f57:fffc/128
    On-link
    3 266 fe80::acec:4685:911d:3b8c/128
    On-link
    1 306 ff00::/8 On-link
    3 266 ff00::/8 On-link
    8 306 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
    Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
    Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
    Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
    Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
    Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
    Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
    x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (05/10/2014 04:17:30 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

    Error: (05/10/2014 04:17:30 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: An attempt to open the file "C:\WINDOWS\system32\SRU\SRUtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

    Error: (05/10/2014 04:17:20 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

    Error: (05/10/2014 04:17:20 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: An attempt to open the file "C:\WINDOWS\system32\SRU\SRUtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

    Error: (05/10/2014 04:17:10 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

    Error: (05/10/2014 04:17:10 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: An attempt to open the file "C:\WINDOWS\system32\SRU\SRUtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

    Error: (05/10/2014 04:16:30 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

    Error: (05/10/2014 04:16:30 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: An attempt to open the file "C:\WINDOWS\system32\SRU\SRUtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

    Error: (05/10/2014 04:16:20 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

    Error: (05/10/2014 04:16:20 PM) (Source: ESENT) (User: )
    Description: svchost (1916) SRUJet: An attempt to open the file "C:\WINDOWS\system32\SRU\SRUtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).


    System errors:
    =============
    Error: (05/10/2014 02:38:02 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/10/2014 07:28:34 AM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 07:01:03 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 07:01:00 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 02:27:28 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 02:27:26 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 00:33:19 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 11:32:50 AM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/09/2014 06:14:16 AM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127

    Error: (05/08/2014 05:14:55 PM) (Source: Service Control Manager) (User: )
    Description: The avast! HardwareID service failed to start due to the following error:
    %%127


    Microsoft Office Sessions:
    =========================
    Error: (05/10/2014 04:17:30 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: -1032

    Error: (05/10/2014 04:17:30 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: C:\WINDOWS\system32\SRU\SRUtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.

    Error: (05/10/2014 04:17:20 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: -1032

    Error: (05/10/2014 04:17:20 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: C:\WINDOWS\system32\SRU\SRUtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.

    Error: (05/10/2014 04:17:10 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: -1032

    Error: (05/10/2014 04:17:10 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: C:\WINDOWS\system32\SRU\SRUtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.

    Error: (05/10/2014 04:16:30 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: -1032

    Error: (05/10/2014 04:16:30 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: C:\WINDOWS\system32\SRU\SRUtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.

    Error: (05/10/2014 04:16:20 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: -1032

    Error: (05/10/2014 04:16:20 PM) (Source: ESENT)(User: )
    Description: svchost1916SRUJet: C:\WINDOWS\system32\SRU\SRUtmp.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.


    CodeIntegrity Errors:
    ===================================
    Date: 2014-02-02 06:22:36.445
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume7\Windows\System32\MaxxVoiceAPO2064.dll because the set of per-page image hashes could not be found on the system.


    =========================== Installed Programs ============================

    64 Bit HP CIO Components Installer (Version: 16.2.1)
    Adobe Acrobat XI Standard (Version: 11.0.06)
    Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
    Adobe Photoshop Elements 12 (Version: 12.1.0.0)
    Adobe Premiere Elements 12 (Version: 12.0)
    Adobe Premiere Elements 12 (Version: 12.1.0.0)
    Adobe Reader XI (11.0.06) (Version: 11.0.06)
    Adobe Shockwave Player 12.1 (Version: 12.1.0.150)
    avast! Premier (Version: 9.0.2018)
    Brother MFL-Pro Suite MFC-9340CDW (Version: 1.0.1.0)
    Classic Shell (Version: 4.0.4)
    ContentExplorer (Version: 1.0.0.0)
    ConvertHelper 2.2
    CyberLink LabelPrint 2.5 (Version: 2.5.5415)
    CyberLink Media Suite 10 (Version: 10.0.1.2417)
    CyberLink Media Suite Essentials (Version: 10.0)
    CyberLink Power2Go 8 (Version: 8.0.0.2126)
    CyberLink PowerDirector 10 (Version: 10.0.1.2413)
    CyberLink PowerDVD 10 (Version: 10.0.4828.52)
    D3DX10 (Version: 15.4.2368.0902)
    Dell Backup and Recovery - Support Software (Version: 1.6.2.4)
    Dell Backup and Recovery (Version: 1.6.2.4)
    Dell Custom Help (Version: 15.06.0000.0090)
    Dell Digital Delivery (Version: 2.8.1021.0)
    Dell System Detect (Version: 5.4.0.4)
    Dropbox (Version: 2.6.33)
    DSC/AA Factory Installer (Version: 3.4.6299.48)
    Elements 12 Organizer (Version: 12.0)
    Elevated Installer (Version: 2.3.18.0)
    EPSON Scan
    Everything 1.2.1.371
    Garmin Express (Version: 2.3.18.0)
    Garmin Express Tray (Version: 2.3.18.0)
    Google Chrome (Version: 34.0.1847.131)
    Google Update Helper (Version: 1.3.24.7)
    Intel(R) Manageability Engine Firmware Recovery Agent (Version: 1.1.0.36960)
    Intel(R) Management Engine Components (Version: 9.0.13.1402)
    Intel(R) PRO/Wireless Driver (Version: 16.01.5000.0577)
    Intel(R) PROSet/Wireless for Bluetooth(R) + High Speed (Version: 15.6.0.0519)
    Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology (Version: 2.6.1212.0302)
    Intel(R) Rapid Storage Technology (Version: 12.6.0.1033)
    Intel® PROSet/Wireless Software (Version: 15.6.0)
    Intel® PROSet/Wireless Software (Version: 16.1.5)
    Intel® PROSet/Wireless WiFi Software (Version: 16.01.5000.0269)
    Intel® Trusted Connect Service Client (Version: 1.28.487.1)
    LK Maintenance (Version: 1.0)
    Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
    Microsoft Application Error Reporting (Version: 12.0.6015.5000)
    Microsoft Office Professional 2013 - en-us (Version: 15.0.4605.1003)
    Microsoft SkyDrive (Version: 17.0.2015.0811)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
    Movie Maker (Version: 16.4.3505.0912)
    Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
    Mozilla Maintenance Service (Version: 29.0)
    MSVCRT (Version: 15.4.2862.0708)
    MSVCRT110 (Version: 16.4.1108.0727)
    MSVCRT110_amd64 (Version: 16.4.1109.0912)
    MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
    My Dell (Version: 3.5.6426.22)
    Nuance PaperPort 12 (Version: 12.1.0005)
    Nuance PDF Viewer Plus (Version: 5.30.3290)
    NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
    NVIDIA Control Panel 326.60 (Version: 326.60)
    NVIDIA Graphics Driver 311.06 (Version: 311.06)
    NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
    NVIDIA Install Application (Version: 2.1002.133.889)
    NVIDIA PhysX (Version: 9.12.1031)
    NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
    NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
    Office 15 Click-to-Run Extensibility Component (Version: 15.0.4605.1003)
    Office 15 Click-to-Run Licensing Component (Version: 15.0.4605.1003)
    Office 15 Click-to-Run Localization Component (Version: 15.0.4605.1003)
    PaperPort Image Printer 64-bit (Version: 14.00.0000)
    Photo Gallery (Version: 16.4.3505.0912)
    PowerChute Business Edition Agent (Version: 9.1.1.604)
    PowerChute Business Edition Console (Version: 9.1.1.604)
    PowerChute Business Edition Server (Version: 9.1.1.604)
    PRE12 STI 64Installer (Version: 12.0)
    PSE12 STI Installer (Version: 12.0)
    Quick Connect (Version: 8.5.8948.12)
    Realtek Card Reader (Version: 6.2.9200.30164)
    Realtek High Definition Audio Driver (Version: 6.0.1.6909)
    Revo Uninstaller 1.95 (Version: 1.95)
    Scansoft PDF Professional
    Shared C Run-time for x64 (Version: 10.0.0)
    swMSM (Version: 12.0.0.1)
    VLC media player 2.1.3 (Version: 2.1.3)
    Windows Live Communications Platform (Version: 16.4.3505.0912)
    Windows Live Essentials (Version: 16.4.3505.0912)
    Windows Live Installer (Version: 16.4.3505.0912)
    Windows Live Photo Common (Version: 16.4.3505.0912)
    Windows Live PIMT Platform (Version: 16.4.3505.0912)
    Windows Live SOXE (Version: 16.4.3505.0912)
    Windows Live SOXE Definitions (Version: 16.4.3505.0912)
    Windows Live UX Platform (Version: 16.4.3505.0912)
    Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)

    ========================= Memory info: ===================================

    Percentage of memory in use: 8%
    Total physical RAM: 24527.21 MB
    Available physical RAM: 22534.21 MB
    Total Pagefile: 28111.21 MB
    Available Pagefile: 25768.59 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3971.81 MB

    ========================= Partitions: =====================================

    1 Drive c: (OS) (Fixed) (Total:224.54 GB) (Free:154.53 GB) NTFS
    2 Drive d: (DATA) (Fixed) (Total:1862.89 GB) (Free:1856.14 GB) NTFS
    4 Drive x: () (Fixed) (Total:0.34 GB) (Free:0.05 GB) NTFS
    5 Drive y: (PBR Image) (Fixed) (Total:12.46 GB) (Free:0.67 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\PRIMARY

    Administrator Don Guest

    ========================= Restore Points ==================================

    21-04-2014 00:11:11 Windows Update
    28-04-2014 12:22:21 avast! antivirus system restore point
    02-05-2014 22:28:53 Windows Update
    06-05-2014 13:03:45 Windows Update
    09-05-2014 19:25:06 Revo Uninstaller's restore point - Dropbox

    **** End of log ****

  6. #4
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    After following your instructions, Dropbox is up and running.

    However, if you see any other problems based on your review of the above log, I would like to be able to correct those as well.

  7. #5
    Member Spyware Fighter zep516's Avatar
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    Hello,

    So far minitoolbox has reset 2 proxies. That's indicative of Malware being present, 1 in Internet explorer and 1 in Firefox. You have Malwarebytes installed. Please up-date Malwarebytes, run a scan
    When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions
    Reboot your computer if prompted.

    Post the Malwarebytes log report.

    Moderator please move this thread to spyware.

    Joe

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    Joe,

    I just realized that I forgot to say thank you for helping solve this problem. I was so happy to have Dropbox back that it overrode my manners

    Thank you for your assistance.

    I will follow up with Malwarebytes.

  9. #7
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    Malwarebytes Report

    Malwarebytes Anti-Malware 1.75.0.1300
    Malwarebytes | Free Anti-Malware & Internet Security Software

    Database version: v2014.05.10.11

    Windows 8 x64 NTFS
    Internet Explorer 11.0.9600.17105
    Don :: PRIMARY [administrator]

    5/10/2014 7:44:08 PM
    MBAM-log-2014-05-10 (20-08-14).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 445216
    Time elapsed: 17 minute(s), 2 second(s)

    Memory Processes Detected: 1
    C:\Users\Don\AppData\Roaming\ContentExplorer\ContentExplorer.exe (PUP.Optional.ContentExplorer.A) -> 5780 -> No action taken.

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 1
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ContentExplorer (PUP.Optional.ContentExplorer.A) -> No action taken.

    Registry Values Detected: 2
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|ContentExplorer (PUP.Optional.ContentExplorer.A) -> Data: "C:\Users\Don\AppData\Roaming\ContentExplorer\ContentExplorer.exe" -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|LVMaintenance (PUP.Optional.LVMaintenance.A) -> Data: C:\Users\Don\AppData\Roaming\LVMaintenance\LVMaintenance.exe -> No action taken.

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 1
    C:\Users\Don\AppData\Roaming\ContentExplorer (PUP.Optional.ContentExplorer.A) -> No action taken.

    Files Detected: 13
    C:\Users\Don\AppData\Roaming\ContentExplorer\ContentExplorer.exe (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\RootCert.cer (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\certutil.exe (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\corelib.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\libnspr4.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\libplc4.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\libplds4.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\makecert.exe (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\nss3.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\smime3.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\softokn3.dll (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\ContentExplorer\uninstall.exe (PUP.Optional.ContentExplorer.A) -> No action taken.
    C:\Users\Don\AppData\Roaming\LVMaintenance\LVMaintenance.exe (PUP.Optional.LVMaintenance.A) -> No action taken.

    (end)

  10. #8
    Member Spyware Fighter zep516's Avatar
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    Hello,

    Your Malwarebytes shows No action taken ! That means nothing has been removed so,


    When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.

    Or

    Make sure everything is checked and remove selected.

    After we figure that out, lets do a complete scan of the computer, and post 2 log reports. Take your time..


    Please download OTL to your Desktop
    • Double click on the to run the program. On Vista/Win7 or 8 right click select Run As Administrator to start the program. If prompted by UAC, please allow it.
    • Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Scan All Users checkbox
      and
    • Check the option for All under the Extra Registry section
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them in your topic

    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.

    Please post the contents of both OTL.txt and Extras.txt files in your next reply.

    Thanks
    Joe
    Last edited by zep516; 05-10-2014 at 09:24 PM.

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    Malwarebytes Anti-Malware 1.75.0.1300
    Malwarebytes | Free Anti-Malware & Internet Security Software

    Database version: v2014.05.11.07

    Windows 8 x64 NTFS
    Internet Explorer 11.0.9600.17105
    Don :: PRIMARY [administrator]

    5/11/2014 12:32:42 PM
    mbam-log-2014-05-11 (12-32-42).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 443118
    Time elapsed: 17 minute(s), 39 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

  12. #10
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    Try otl again a bit later, if that does not work try this scan,


    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 64 Bit version for you.

    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please copy and paste log back here.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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