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  1. #1
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    Default address bar/drop down not working

    Address bar on IE is not working. I can surf but only by clicking links. What I do is type what I need in google and click the link.

    In word I can open documents if I use the "up" or click directly on the document or folder I want o open, but if I click the drop down menu to display the folder tree, window freezes.

    I have used Norton, AdAware and Spy Sweeper. Now I used Hijack this should I attach the log file?


    Thanks a lot.

  2. #2
    Member Bear's Avatar
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    Default Re: address bar/drop down not working

    Quote Originally Posted by linseed

    I have used Norton, AdAware and Spy Sweeper. Now I used Hijack this should I attach the log file?


    Thanks a lot.

    Yes please post your log.
    Comptia A+ and Network + Certified. Microsoft MCP in Windows 2000 Pro. Server, Advanced Server and Data Center Sever.

  3. #3
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    Default highjack this tutorial

    How do I read the highjack this tutorial?

  4. #4
    Member Bear's Avatar
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    Default Re: highjack this tutorial

    Quote Originally Posted by linseed
    How do I read the highjack this tutorial?

    Are you able to acess the link below?
    http://www.help2go.com/Tutorials/Pro..._Tutorial.html
    Comptia A+ and Network + Certified. Microsoft MCP in Windows 2000 Pro. Server, Advanced Server and Data Center Sever.

  5. #5
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    Default

    HI

    Just Copy & Paste your hijackthis log into your next post here...

    steam
    Look here for Ways to keep your computer safe
    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

  6. #6
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    Default

    Here is the log file
    PLS HEEEELP
    Logfile of HijackThis v1.99.1
    Scan saved at 03:51:03 p.m., on 18/04/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
    C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
    C:\Archivos de programa\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
    C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
    C:\Archivos de programa\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Archivos de programa\Microsoft Works\WksSb.exe
    C:\Archivos de programa\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Archivos de programa\Compaq\Easy Access Button Support\CPQEADM.EXE
    C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
    C:\COMPAQ\CPQINET\CPQInet.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Archivos de programa\ScanSoft\PaperPort\pptd40nt.exe
    C:\Archivos de programa\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Archivos de programa\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\ARCHIV~1\Compaq\EASYAC~1\BttnServ.exe
    C:\Archivos de programa\Messenger\msmsgs.exe
    C:\Archivos de programa\Microsoft Money\System\reminder.exe
    C:\Archivos de programa\Archivos comunes\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Archivos de programa\Microsoft Office\Office\OSA.EXE
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Archivos de programa\Webroot\Spy Sweeper\WRSSSDK.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\Archivos de programa\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\WINDOWS\system32\verclsid.exe
    C:\DOCUME~1\USUARI~1\CONFIG~1\Temp\Directorio temporal 1 para hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = VĂ*nculos
    F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Archivos de programa\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Archivos de programa\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Archivos de programa\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\ARCHIV~1\AQUATI~1\AQ3HEL~1.EXE /partner AQ3
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Archivos de programa\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARCHIV~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Archivos de programa\Archivos comunes\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [PaperPort PTD] C:\Archivos de programa\ScanSoft\PaperPort\pptd40nt.exe
    O4 - HKLM\..\Run: [IndexSearch] C:\Archivos de programa\ScanSoft\PaperPort\IndexSearch.exe
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Archivos de programa\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Archivos de programa\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Reminder] C:\Archivos de programa\Microsoft Money\System\reminder.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Archivos de programa\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Avisos del Calendario de Microsoft Works.lnk = ?
    O4 - Global Startup: Búsqueda rápida de Microsoft.lnk = C:\Archivos de programa\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: Inicio de Office.lnk = C:\Archivos de programa\Microsoft Office\Office\OSA.EXE
    O4 - Global Startup: Inicio rápido de Adobe Reader.lnk = C:\Archivos de programa\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Archivos de programa\Microsoft Office\office2000\Office\OSA9.EXE
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
    O16 - DPF: ChatSpace Java Client 4.0.0.320 - http://63.99.211.87/ChatSpace/Java/cms40320.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache...up1.0.0.15.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/Sha...in/AvSniff.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/Sha.../bin/cabsa.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\ARCHIV~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
    O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARCHIV~1\ARCHIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Archivos de programa\Webroot\Spy Sweeper\WRSSSDK.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe

  7. #7
    Member steamwiz's Avatar
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    Default

    Hi

    Ctrl-Alt-Del and end task on all instances of Verclsid.exe

    Does it work now ?

    If it does, then this is what is causing the problem :-

    http://www.microsoft.com/technet/sec.../MS06-015.mspx

    And this is the answer

    http://support.microsoft.com/kb/918165

    steam
    Look here for Ways to keep your computer safe
    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

  8. #8
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    Default

    If I press Ctrl-Alt-Del it shows a blank window. If I press it with IE open it will only show this widnow. It is strange, for I know MSN and Norton is running at least, and it also shows no tabs, just the blank window.

  9. #9
    Member steamwiz's Avatar
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    HI

    Did you follow the instructions in the 2nd link I posted ?

    SYMPTOMS...
    When you type an address in the Address box in Microsoft Internet Explorer, nothing happens
    + others...

    CAUSE...
    Security update 908531 (MS06-015) installs a new binary program, Verclsid.exe. The Verclsid.exe program validates shell extensions before they are instantiated by the Windows shell or by Windows Explorer. On some computers, the Verclsid.exe program stops responding. The following issues can cause the Verclsid.exe program to stop responding:• Share-to-Web software issues

    There have been reported issues where software that was previously distributed by Hewlett Packard (HP) causes the Verclsid.exe program to stop responding. The specific component that causes problems is the Share-to-Web namespace daemon (Hpgs2wnd.exe). This software is no longer distributed by HP, but was previously included with the following items:

    you have this installed and running...

    C:\Archivos de programa\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe


    RESOLUTION...

    Share-to-Web software

    Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

    Security update 908531 includes an "allow list." The Verclsid.exe program does not scan any file that has an extension that appears in this list.

    To solve this problem, you can add the HP shell extension to the list.

    Then it tells you how to run Regedit & create the shell extension exclusion value & data...

    If you are not happy using regedit, let me know & I will make a reg file for you & upload it... so that you don't have to run regedit & go into the registry

    steam
    Look here for Ways to keep your computer safe
    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

  10. #10
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    problem solved!!!!!!!!!!!!!!!!!!!!
    THANKS A LOT =)

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