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  1. #1
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    Default My IE problem is fixed! woop!

    this thread is continued from here :-

    http://www.help2go.com/component/opt...p,90514/#90514

    **************************

    Hey Steam, and all those who helped,

    Ok so i havent yet fixed my battery problem or wiped my computer, but i tried to open a song in Windows Media Player and as usual it froze up and didnt work.

    So when the Windows box came up to send an error report, i did and somehow IE opened up for me and I followed their steps and it works!!! Il post the steps below. I only had to do up to step 2 and it worked.

    I'd just like to say thanks so much yet again for all your help! Im sooo happy - i have my comp. back lol *does a jig*


    Storage medium errors cause an unexpected program crash in Windows XP
    View products that this article applies to.
    Article ID : 884070
    Last Review : November 30, 2005
    Revision : 2.0
    SYMPTOMS
    When you start or run a program in Microsoft Windows XP, the program may crash when it tries to read valid data from or write valid data to a storage medium. For example, the program may crash when it tries to read valid data from a hard disk. You may receive the following error message:
    Program_name has caused and error and must be closed.
    We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost.
    Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Program_name. We will treat this report as confidential and anonymous.
    To see what data this error report contains, click here.
    CAUSE
    This problem occurs when Windows XP cannot access a file because of a problem with the hard disk that the file is stored on or with the drivers for a storage medium. When this problem occurs, Windows XP closes the program.

    WORKAROUND
    To work around this problem, follow these steps:

    1. Identify the file that cannot be opened. To identify the file, follow these steps: a. Click Start, click Run, type EVENTVWR, and then click OK.
    b. In Event Viewer, click Application log.
    c. Click the Source column heading to sort the list by source and to list all the Application Error sources at the top of the list.
    d. Search for an event with a source of Application Error and an event ID of 1005.
    e. Double-click this event.
    f. The file that cannot be opened will be listed in the Description box. Note the file name, and then close Event Properties.

    2. Try to open the file again. The problem may have been temporary and may not occur when the program runs again.

    3. If you cannot open the file, verify and repair the hard disk file system with the Chkdsk.exe program. Follow these steps: a. Click Start, click Run, type cmd, and then click OK.
    b. Type chkdsk /f, and then press ENTER.

    You are prompted to schedule Chkdsk to run when the computer restarts.
    c. Press Y.
    d. Restart the computer.

    4. Determine whether other files on the same hard disk can be opened. If not, the hard disk may be damaged. If the hard disk is the problem, contact your administrator or computer hardware vendor for more help.
    Note You may have to restore the file in question from a backup copy.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    309340 (http://support.microsoft.com/kb/309340/) How to use Backup to restore files and folders on your computer in Windows XP

    STATUS
    Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

    MORE INFORMATION
    The Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. Error Reporting includes an option to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
    http://watson.microsoft.com/dw/dcp.asp?LCID=1033 (http://watson.microsoft.com/dw/dcp.asp?LCID=1033)
    The following error signature applies to the error message that is mentioned in the "Symptoms" section.EventTypeName NTStatusCode
    InPageError c000009c or C0000185 or C0000102 or C000003F or 00000002 or 00000003



  2. #2
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    Default

    Hi

    I only had to do up to step 2 and it worked.
    Then you didn't actualy do anything ... you just found a filename...

    follow these steps: a. Click Start, click Run, type EVENTVWR, and then click OK.
    When I asked you to

    2. GO to start > run > type iexplore > OK .... does internet explorer open ?

    you said...

    "none of them worked - i cant get into anything."

    I assumed that nothing was working from start\run...

    Anyway, this continues to be rather weird .. please keep us posted...

    We'll keep this thread unlocked, so please post back to here, when you have anything to say....

    steam
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    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

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    Default

    I think i counted my chickens before they hatched...

    this morning i turn on my comp. and I cant open IE or my comp again - same problem.

    when i go to RUN and type iexplore it doesnt open anything for me - then and now. but when i type in EVENTVWR it opens for me.

    i think the only reason i got it to work was because Media Player wasnt working and for the first time when i closed Media Player the problem repair box came up and i sent an error report and my computer automatically opened IE for me.

    I just did step 3. and nothing works. i really dont understand whats going on... :?:

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    needhelpnow

    Please post both of this back to your original thread, OK ?

    BG

  5. #5
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    HI BG

    It would have been better if needhelpnow had not started a new thread, but as he has, and it now has several posts in it, we may as well continue here.

    I've locked the original thread, but I can always refer back to it if I need to...


    needhelpnow:

    i think the only reason i got it to work was because Media Player wasn't working and for the first time when i closed Media Player the problem repair box came up and i sent an error report and my computer automatically opened IE for me.
    Are you talking about Windows Media Player, because it wasn't shown running in your earlier logs..

    Whatever Media Player you are talking about, close it again, see if IE works again ?

    If it works, then this is the program you need to uninstall & re-install.

    steam
    Look here for Ways to keep your computer safe
    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

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    Default

    Oops sorry for starting a new thread (thought i had fixed the problem). oh and im a she not a he. lol (not that it matters really)

    nehoo yeah im talking about Windows Media Player. When i click on a song from one of my files Media Player opens but it just hangs - although the song continues playing. Then i have to close it because it is frozen.

    I tried closing Media Player again but no error report box came up. Its only when i get an error report box that IE opens because i click on send error report. otherwise it wont open.

    once again last night my batt ran out and when i plugged it into the main adaptor all these send error report boxes opened up as did the files that wouldnt open before.

    I ran adaware and it said i have a possible browser hijacker on my comp, so i deleted it but i dont know if it got rid of it - so it may be a virus on my machine, although i thought i got rid of them all.

    I think i'll just wait til i can afford to get a new batt and maybe reinstall everything - its just so frustrating. :evil:

  7. #7
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    Quote Originally Posted by needhelpnow
    oh and im a she not a he. lol (not that it matters really)

    once again last night my batt ran out and when i plugged it into the main adaptor all these send error report boxes opened up as did the files that wouldnt open before.
    Hi

    Sorry about calling you a "he" ... but your name "needhelpnow" gave no clues as to whether you were a he or a she :wink: I'll try to remember to call you a "she" in future

    The fact everything opens up when you plug in a flat battery, but then stops when it charges up is just too weird...

    All I can come up with is that it is either the battery or voltage control unit...

    The fact it wont run with just the adaptor ... appears to rule out the battery..

    The fact it wont run with just a fully charged battery ... appears to rule out the adaptor...

    If the adaptor was damaged and putting out too high a voltage, then it may not work, and it may have damaged the battery ... but you cannot increase the voltage of a battery, by overcharging it ... so it can't be too high a voltage from the charged battery... which comes back to the voltage control unit, which could be putting out too high a voltage when a) the adaptor is being used, and b) a fully charged battery is being used... but it cannot put out too high a voltage when a flat battery is being used, because the voltage is not there to start with... sorry for rambling, just trying to make sense of something which makes no sense...

    steam
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    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

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    Default

    lol thats cool. I understand its confusing and makes no sense. Its weird coz i logged on using a different user and everything works fine - its just when i log in that it appears it stuffs up.

    sorry to confuse you! my computer is completely stuffed. :wink:

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    Default

    Are you saying that when you first boot the PC, you have the option of selecting "you" and "another(guest) account. When you select to use the "other account" everything works fine?

    BG

  10. #10
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    Hi

    So... the problem could be a corrupt user account...

    In which case, all you might need to do is create a new user account, move all your personal files accross to it... then when you are sure you wont lose anything you need ... delete the old account...

    steam
    Look here for Ways to keep your computer safe
    M'SOFT MVP -Windows Security 2004/8 .member ASAP -

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