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  1. #1
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    Default Dropped Connection W/HijackThis Log

    Hope you all have had a wonderful new year. I've been having problems with my internet connection, it keeps dropping randomly and it comes back on after a few minutes.

    I have already contacted my ISP and we have narrowed the problem down to something running on my PC (perhaps a spyware) which is causing the problem.

    I have already ran Ewido and have cancelled the firewall that I was running (PC-cillin) in case it was the reason for the dropped connection. When I am in safe-mode, all seems to be running fine so I really believe there is something going on that I'm missing.

    Below you can find my HijackThis log taken on safe-mode which I hope will shed some light on this and thank you in advance:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:03:04 PM, on 1/13/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Safe mode with network support

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\cmd.exe
    C:\WINDOWS\system32\ping.exe
    C:\Documents and Settings\Hamid T\Desktop\HiJackThis.exe

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [Lachesis] C:\Program Files\Razer\Lachesis\razerhid.exe
    O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
    O4 - HKLM\..\Run: [Launch Ai Booster] "C:\Program Files\ASUS\AI Booster\OverClk.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
    O4 - HKCU\..\Run: [ASUS SmartDoctor] C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe /start
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_08] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_09] rundll32 advpack.dll,LaunchINFSection nlite.inf,nLiteReg (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_10] rundll32 advpack.dll,LaunchINFSection nlite.inf,S (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [nlpo_08] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hamid T\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
    O9 - Extra 'Tools' menuitem: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hamid T\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1194663923093
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1194757642812
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

    --
    End of file - 6071 bytes

  2. #2
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    Hi:

    Ok........first is Trendmicro your current Anti virus?

    Ewido is out dated and has been replaced with AVG Anti-Spyware. If you saved the Ewido scan, please post it.

    You don't say how you are connected to the internet, dial up/high speed.

    Need to see a HJT log in the "Normal" mode.

    Also, stay off the internet as much as possible when running in the safe mode. Your A/V is turned off in this mode.

    BG

  3. #3
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    Default

    -Yes, Trendmicro is my current anti-virus program

    -Unfortunately I did not save the Ewido scan

    -My connection is high speed via Cable

    -Here is my HJT log in "Normal" mode:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:38:48 PM, on 1/14/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Razer\Lachesis\razerhid.exe
    C:\Program Files\ASUS\AI Booster\OverClk.exe
    C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
    C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\WINDOWS\ATKKBService.exe
    C:\Program Files\ewido anti-spyware 4.0\guard.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    C:\Program Files\Razer\Lachesis\OSD.exe
    C:\Program Files\Razer\Lachesis\razertra.exe
    C:\Program Files\Razer\Lachesis\razerofa.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
    C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\EA GAMES\Battlefield 2\BF2.exe
    C:\DOCUME~1\HAMIDT~1\LOCALS~1\Temp\~e5.0001
    C:\WINDOWS\system32\PnkBstrB.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\Hamid T\Desktop\HiJackThis.exe

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [Lachesis] C:\Program Files\Razer\Lachesis\razerhid.exe
    O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
    O4 - HKLM\..\Run: [Launch Ai Booster] "C:\Program Files\ASUS\AI Booster\OverClk.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
    O4 - HKCU\..\Run: [ASUS SmartDoctor] C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe /start
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_08] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_09] rundll32 advpack.dll,LaunchINFSection nlite.inf,nLiteReg (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nlpo_10] rundll32 advpack.dll,LaunchINFSection nlite.inf,S (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [nlpo_08] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hamid T\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
    O9 - Extra 'Tools' menuitem: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hamid T\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1194663923093
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1194757642812
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
    O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
    O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

    --
    End of file - 7392 bytes

  4. #4
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    Is the problem of dropped connection happen you play games ?

    To be honest, we are not much into problems with games.

    BG

  5. #5
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    No it happens all the time even when i'm surfing or using a chat client. Is the HJT log clean?

  6. #6
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    I would say that the log is clean. There is one questionable item:

    C:\DOCUME~1\HAMIDT~1\LOCALS~1\Temp\~e5.0001

    But from what I can find out it is related to BF2. Why it is running from a temp file, I have no idea. Nothing should be running from a temp file. I have found other HJT logs the same way.

    Download CCleaner from :-

    http://www.filehippo.com/download_ccleaner/ (click the download tab)

    doubleclick the ccsetup.exe file and install the program...

    At the Cclean setup screen &Install opitions Uncheck the Add Ccleaner Yahoo ! Tool bar unless you want it

    After installing, go to Start > programs > CCleaner > Options > Advanced > UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

    Make sure the "windows" tab is selected

    Under "internet explorer" tick...

    Temporary internet files
    Cookies* > see Note below
    History
    Recently typed URL's
    (leave this unticked if you DON'T want to clear the drop down list in the address window of IE)
    Delete index.dat files
    Last download location
    Autocomplete form history


    under "Windows explorer" these are optional, but you can safely tick them all if you wish, they are only "most recently used lists"

    Other explorer MRU's
    (leave this unticked if you DON'T want to clear lists such as the start\run list)

    under "System"

    Tick ALL these ...


    under "Advanced"

    no need to tick any of these (but you can if you want, and realise what they do)


    Applications tab...

    These will mostly clean out old log files for these applications...

    Clean:- (if you use them)

    Firefox/Mozilla (optional - leave the cookies - see note)
    Opera
    Sun Java
    ZoneAlarm

    ...
    Personally I clean everything in the applications tab... but you tick what you want...

    Note: *If there are any cookies you want to keep (if you remove the cookie for a site you require a password for, you will need to re-enter your passward when you next visit that site) ... click options > cookies > then keep the cookies you want.

    click "analyse" if you want to see a list of what is going to be removed, before it is removed.

    Or

    click "run cleaner" to let it get on with it's work... clicking this will result in the following pop-up

    "This process will permanently delete files from your system. Are you sure you wish to proceed?"

    click OK.

    Next.......

    Download Superantispyware.

    http://www.superantispyware.com/

    Once downloaded and installed update the definitions
    and then run a full system scan quarantine what it finds!

    * Double-click SUPERAntiSypware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)

    http://www.superantispyware.com/definitions.html

    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
    o Close browsers before scanning.
    o Scan for tracking cookies.
    o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
    o Click Preferences, then click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.

    BG

  7. #7
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    Here is the SUPERAntiSpyware report:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 01/14/2008 at 11:14 PM

    Application Version : 3.9.1008

    Core Rules Database Version : 3380
    Trace Rules Database Version: 1374

    Scan type : Complete Scan
    Total Scan Time : 00:59:10

    Memory items scanned : 417
    Memory threats detected : 0
    Registry items scanned : 5414
    Registry threats detected : 0
    File items scanned : 53257
    File threats detected : 1

    Adware.Tracking Cookie
    C:\Documents and Settings\Hamid T\Cookies\hamid t@atdmt[1].txt

  8. #8
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    I don't think you have a "Malware" problem as the HJT and SUPERAntiSpyware are both clean, as far as I can see.

    It could be a hardware related problem, problem with ISP maybe something as simple as a cable.

    Is there any pattern as to how often this happens, say like after 20 minutes of logging on? How do you reconnect to the internet,after losing the connection ?

    Do you leave the PC on 24/7 ?

    BG

  9. #9
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    Well, they've already sent out a technician after I bugged them about this problem for weeks. They were hesitant because they couldn't "see" the problem on their end (ie. they couldn't see the modem going offline).

    The tech came over and replaced all of the cables but the problem still persisted. I called back and was instructed to replace the modem so I took the modem back to the ISP and they replaced it with a new one. However I still have the same problem. The tech then asked me to put the PC in safe mode and see if it happens and from the time I've had it on safe mode it wouldn't drop the connection. This is why I thought it must be something I'm running or some setting thats booting me off for whatever reason.

    There is no pattern to it, my connection drops without a warning. The lights on the modem do not change (it is as if everything is fine!). After a few minutes of inactivity (ranges between 2 to 5 minutes) the connection comes back on by its self. Also my PC is not on 24/7, I usually turn it off when I'm not using it.

  10. #10
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    Well since it stays on line, in the safe mode, I think we can rule out a problem with MS or hardware problem. Guessing it is a software problem.

    Try disabling you firewall for a period of time and see if the connections stays on.

    BG

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