Can't See Pictures in Outlook 7 Emails

by Canuck
December 11, 2008
Canuck is an administrator at Help2Go. Much of his computer knowledge has been acquired since joining Help2Go, from research, to learning from the wealth of knowledge of its members. He lives by the credo 'there is no such thing as a dumb question'. In Outlook, on opening an e-mail and getting the box with the red X and no picture, there a couple of simple steps you should follow to enable image viewing: Highlight the e-mail and right click on it > select Junk e-mail > click Add Sender to Safe Senders List > OK the pop up window. This should do it in most instances. If not, open IE 7 and > Tools > Files > make sure that "Work Offline" is not checked. In IE 7 if it's in "Work Offline" mode it will cause Outlook not to download pictures. Note, this works with Outlook 7 and IE 7, I haven't tested this with other combinations. Have a question? Need help? Get free, friendly person-to-person help with your computer questions or spyware questions in our help forums!